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Credit Cards

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Barclaycard Rollercoaster Glides To Top Spot

Barclaycard’s rollercoaster campaign has topped the AdWatch list of current advertising campaigns, with 60% of adults questioned by Marketing Magazine recalling the advert.

Barclaycard Rollercoaster Glides To Top Spot

Launched on 22 January 2010, the advert tells the story of an adventurous and innovative commute to work – on a rollercoaster. Filmed in New York and Hollywood using the ‘Spidercam’, the process involved a real rollercoaster cart, 40ft of working track, and complex CGI to create a complete, realistic vision of a rollercoaster weaving in and out of the city’s skyscrapers.

This new advert follows on closely from the success of Barclaycard’s previous waterslide advert, which also used the Spidercam, which had not been used since Sam Raimi employed it to film sections of the Spiderman movies, in order to highlight the flexibility and ease of use which contactless payments provide for cardholders and retailers.

The TV advert, created by BBH and directed by Nicolai Fuglsig, is part of a wider campaign that will include online adverts and a social media campaign set to reach more than 10 million people using Facebook. Barclaycard also plans to launch a Rollercoaster download game later this year.

The contactless payment technology at the centre of the advert was pioneered by Barclaycard in the UK in 2007; now, over six million contactless enabled cards are in circulation in the UK, and over 20,000 retailers across the country now accept contactless payments.

Via EPR Network
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Barclaycard Reveals New Advert

Barclaycard has launched its much anticipated sequel to its famous waterslide commercial. The new advert tells the story of an even more adventurous and innovative commute to work – on a rollercoaster. The fast and exhilarating 60 second rollercoaster ride brings to life Barclaycard’s mission of making its customers’ (both retailers and consumers) lives easier through contactless payment technology.

Barclaycard Reveals New Advert

‘Rollercoaster’ takes forward the successful features of ‘Waterslide’, using a fun and engaging story of one character’s journey to work to promote the ease of using a Barclaycard. The advert begins with the character standing at the lift doors of his apartment block when a rollercoaster pulls up and takes him on a wonderfully smooth and liberating journey high above the clutter and congestion of the city below, only slowing slightly when he makes a contactless payment at the bakery en route to work.

Filmed in New York and Hollywood, the rollercoaster advert has been the most technical and complicated shoot to date in Barclaycard’s celebrated history of advertising. Utilising a real rollercoaster cart and 40ft of working track, the ad also features the first use of the ‘Spidercam’ in an advert since the camera was developed to film parts of the ‘Spiderman’ movies and complex CGI to help create a realistic vision of a rollercoaster weaving in and out of the city’s skyscrapers.

The four week campaign launched online on YouTube and Barclaycard’s Facebook page on the 22nd January with a 60 second advert and aired on television for the first time two days later. A 40 second version was introduced after the first week. The TV activity is part of a wider campaign that will include online adverts and a social media campaign set to reach more than 10 million people using the Barclaycard Facebook page as a hub for all new information about the commercial.

Following on from the success of the Waterslide iPhone game, Barclaycard will launch a Rollercoaster download game later in the year.

Contactless payment technology was pioneered by Barclaycard in the UK in 2007 with the launch of Barclaycard OnePulse. Now, all Platinum, Gold and Classic Barclaycards are issued with contactless technology and over five million are in circulation in the UK. Over 20,000 retailers now accept contactless payments throughout the UK.

Via EPR Network
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Barclaycard Brings Freedom To Over 30,000 Retail Outlets Across The UK

Barclaycard has announced that it will be launching Barclaycard Freedom in March – the broadest retail rewards scheme the UK has ever known. The groundbreaking new loyalty scheme will be available to over eight million cardholders who will be able to earn rewards in an unprecedented number of shops, restaurants and online outlets across the UK, without having to do or pay anything to join.

Barclaycard Brings Freedom To Over 30,000 Retail Outlets Across The UK

The scheme allows cardholders to interact at the point of sale, bringing a new level of simplicity to the concept of customer rewards. There is no need to collect and save vouchers and coupons, no need to replace their card or carry an additional one, and with no points to calculate – the rewards will be recorded in pounds and pence. It will utilise a state of the art technology system and the chip within the credit cards will be totally electronic, instant and intuitive to cardholders. Retailers who participate in Barclaycard Freedom will be able to offer rewards and relevant offers at their point of sale to over eight million cardholders.

Barclaycard cardholders will automatically earn rewards, called ‘Reward Money’, when they use their Barclaycard at a participating retailer – 1 per cent on most transactions alongside regular special promotions and giveaways. When cardholders use their card in a participating retailer they will see the value of their Reward Money balance appear on the card machine before they enter their PIN to pay. They can then choose to redeem some or all of their Reward Money rewards towards that transaction or to continue to save up for a future purchase at another retailer within the scheme.

Barclaycard has invited more than 30,000 retailers of all sizes to be partners in the scheme, meaning that when it launches in March it will be a rewards coalition of unprecedented size and scope. On average, there will be 200 retailers within five miles of where a cardholder lives. Barclaycard Freedom will be supported by a significant marketing campaign with TV, online and print advertising driving awareness about the programme for customers.

Participating retailers will benefit from a loyalty scheme that includes over eight million cardholders at launch meaning there will be on average 75,000 Barclaycard cardholders within five miles of a retailer’s store.

Via EPR Network
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Barclaycard Reveals Christmas Spending Increased In 2009

Barclaycard Payment Acceptance reveals spending on credit and debit cards was up this Christmas compared with last year.

Barclaycard Payment Acceptance, one of the largest processors of debit and credit card transactions in the UK has announced that shoppers spent more on debit and credit cards from 19 December to 31 December 2009* compared to the same period last year. This new data from Barclaycard provides a snapshot of how customers of all UK banks and credit cards were using their cards over this period.

The data showed that the busiest day prior to Christmas Day for turnover came on the 23 December with £497m being spent. After Christmas Day, sales peaked on the 29 December with £376m being spent.

Other highlights from the data include:

– Total turnover over the period was £4,085m compared to £3,989m in the same period in 2008 – a 2.4% increase
– Post Christmas spending up in 2009 against 2008 – £1,683m versus £1,642m
– Christmas Day – £24m over 0.7m individual transactions processed
– Christmas Day transactions peaked at 12.08pm with 32 transactions a second
– Boxing Day saw an average credit card transaction of £72.46. This was largely driven by the DIY and electronic stores sectors
– Online retailers saw £9.5m of turnover on Christmas Day compared to £8.1m for Christmas Day 2008 – an increase of 17%

Marc Pettican, Head of Sales at Barclaycard Global Payment Acceptance said “Our retailers have seen an increase in turnover compared to the same period last year with over £4 billion being spent. We’ve also seen a stronger post-Christmas performance as shoppers take advantage of the sales discounts and consider the effects of the imminent VAT increase.”

Via EPR Network
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Supermarkets Beat Big Banks In Credit Cards Customer Satisfaction Awards

•Supermarket sweep: M&S and Tesco credit cards (89.4%) top the table for overall customer satisfaction, closely followed by Amex (88.6%)

•Poor service: nearly two million customers dissatisfied with the everyday customer support from their credit card companies with Halifax, Lloyds TSB and Natwest coming bottom of the table

•Biggest improver: MBNA jumps from bottom slot to eleventh place in poll of 16 – overall satisfaction score rises six percentage points from 68% to 74% satisfied

•Better the devil you know: half of customers (50%) have held onto their main credit card for over 5 years, yet over 1 in 3 (34%) don’t know if the interest rate is competitive
•Growing gap: difference in customer satisfaction between the best and worst providers widens to 22% making it more important than ever for consumers to check they are on the right deal.

As 2009 proved to be another rocky year for borrowers and lenders alike, the annual credit card Customer Satisfaction Survey from uSwitch.com reveals supermarket brands to be stealing a march on traditional financial institutions. Marks & Spencer and Tesco have together narrowly taken the top spot from American Express to win Best Overall Satisfaction, but with less than a one per cent difference between the top three, the credit card companies still have everything to play for. The survey of over 10,000 credit card customers also reveals that nearly two million are dissatisfied with the everyday service provided by their card company, and a staggering 22% gap in satisfaction levels between the best and worst provider.

Via EPR Network
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Barclaycard Announces 100 EAT Stores Across The UK To Go Contactless

Barclaycard has announced that EAT, a leading sandwich, soup and coffee shop, will rollout contactless technology and payment across its entire network of 100 stores from mid November. The rollout of contactless follows a successful pilot project in 24 London based EAT stores over the past 18 months.

The rollout, which began in March 2008 and will be completed by mid November, will see contactless payment available in EAT stores in a range of towns and cities across the UK including Manchester, Birmingham, Oxford and Cambridge. These stores join Barclaycard’s ever-expanding contactless payment network, with more than 9,000 outlets now accepting contactless payments across the UK.

Contactless allows customers to purchase items of £10 or under without the need to enter a PIN or sign, with customers requested to enter a PIN occasionally for added security.

Dan Salmons, Director of Payment Innovations at Barclaycard commented: “Contactless is the future of payments and we believe that contactless payment, via card or mobile phone, is one of the safest and most secure ways to pay. We welcome this rollout as it demonstrates how both consumers and retailers are benefiting from the convenience of quick, secure payments with contactless. Consumer feedback highlights the growing demand for contactless and we expect EAT to be amongst the first of many major retailers who will become contactless enabled over the coming months.”

Rene Batsford, Head of IT at EAT commented: “For the last 18 months we have accepted contactless payments in over 30 stores in London, and the success and feedback from our customers meant the decision to rollout contactless across our entire network, was an easy one to make. Customers across all our stores can now benefit from a fast, secure way to pay.”

Barclaycard and Barclays have issued over four million contactless enabled credit cards since Barclaycard OnePulse credit card launched in September 2007 and have the highest market share of contactless terminals in the UK. Other well-known brands such as Prêt a Manger, Coffee Republic, the National Trust, Books Etc and Yo Sushi also accept contactless payments.

Via EPR Network
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Recession Raises Fear Of Identity Theft

New research from Lloyds TSB has revealed 76% of adults are currently worried about identity theft and 39% feel more at risk now than they did six months ago, with the recession playing a major contributing factor. The research was conducted September 2009 by ICM for Lloyds TSB amongst 1,000 UK adults aged 18+ years.

Over half (52%) of those concerned about ID theft believe that the recession has increased the risk as rising unemployment drives more people towards criminal activity and ID theft. Coupled with this, is the fear expressed by 57% of people that social networking sites have made it easier to steal personal details – a 10% increase on those with the same worries last year.

The study shows that as many as 38% of Brits have experienced ID fraud, with almost half of those (18%) having been victims personally. However, 57% of those surveyed admit that they have not done enough to protect themselves and 25% don’t know how.

According to CIFAS, the UK’s Fraud Prevention Service, it takes an estimated 48 man hours to repair the damage resulting from fraud, and the cost to victims is frequently as high as £8,000. Typically, it takes an average of 539 days for someone to discover that they’ve been a victim of ID theft and it is on the increase; latest CIFAS figures show that it increased by 15% in 2008.

To combat this growing trend, Lloyds TSB has launched its ID Aware prevention and advisory service to help protect customers and bring them peace of mind.

Lloyds TSB’s ID Aware product allows customers to stay on top of their credit status and safeguard their identity, providing credit monitoring services and an early warning system to alert the customer to any activity involving their account. In addition, customers benefit from access to their credit status and payment history in one easy-to-understand document showing all credit cards, mortgages and loans. Credit alerts to warn the customer in the event that someone has been checking their credit status or doing anything fraudulent that affects their credit score. And if the worst should happen, expert help is on-hand. ID Aware provides 24 hour access to an advisor who will take control and set everything back on track.

Jatin Patel, spokesperson for Lloyds TSB commented: “As technology improves, it gets easier and easier for criminals to steal our identities and during tough economic times the temptation becomes greater. Protecting ourselves by shredding documents and protecting passwords is a good start, but having someone else keep an eye on your ID offers extra peace of mind.”

Lloyds TSB is also offering help and guidance through the National Identity Fraud Prevention Week (NIFP) which Lloyds TSB has supported from its birth in 2005. The Group will be putting up posters and providing leaflets in branches detailing ways to spot potential fraud. The bank is also giving information on how customers can protect themselves by safeguarding documents and making it as difficult as possible for criminals to access personal information.

Via EPR Network
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Lloyds TSB is Hitwise UK Online Performance Award Winner

Lloyds TSB has been named the number one website in the Business and Finance – Banks and Financial Institutions category for January – June 2009 in the latest Hitwise UK Online Performance Awards program. The annual Hitwise UK Online Performance Awards recognise excellence in online performance through public popularity, awarding websites in more than 50 key industries online.

This year is the fifth Hitwise Annual Awards and Lloyds TSB has been awarded number one every year since the awards began.

In addition to the Internet Banking top spot, online.lloydstsb.co.uk was also awarded a Hitwise Top 10 Online Performance Award for January – June 2009, ranking number two based on market share of visits among all UK websites in the Hitwise Business and Finance – Banks and Financial Institutions industry.

Results of the Hitwise UK Online Performance Awards are based on the Internet usage of more than 8 million UK Internet users with winners receiving the greatest market share of UK visits throughout the first half of 2009 in their online industry.

Jason Bacon, head of Digital Marketing for Lloyds Banking Group which includes Lloyds TSB said: “The Internet has fast become one of the most popular ways for customers to get information about financial services and to do their banking. Over the years we made sure that our online services evolve to meet customers’ needs and as a result we’ve seen both our website and our internet banking service grow in popularity. This award is a fantastic recognition of that.”

Daniel King, General Manager of Hitwise UK said, “With the dynamics of online marketing continually evolving, the online success of LloydsTSB during 2009 is an incredible achievement. Receiving a Hitwise UK Online Performance Award acknowledges that Lloyds TSB is amongst the most popular websites visited by UK Internet users, signifying the strength of their online marketing”.

Via EPR Network
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Barclaycard Advises Customers To Use Mybarclaycard Following UK Postal Strike Fears

Barclaycard is advising its customers to manage their accounts online with its new online account management, mybarclaycard, following the announcement of a possible national postal strike in October.

The new mybarclaycard service offers Barclaycard customers a variety of secure online payment options, including one off payments and the setting up of regular direct debits so customers do not have to worry about missing a payment deadline.

mybarclaycard is simple to use and gives customers more control over their accounts as they can choose how to view their account information and spending online. Customers will also be able to view statements online, request a balance transfer, query or dispute a transaction and request a new credit limit quickly and securely.

To avoid the impact of prolonged postal problems Barclaycard customers can register online using a simple registration process which offers customers instant access to their account so there is no need to wait for login details to come through the post.

Amer Sajed, Chief Executive Barclaycard UK, said: “We want to make our customers’ lives as easy as possible and by managing their account online, customers can take control.

“Managing an account online with mybarclaycard will avoid the impact of issues such as postal strike action. If customers do not have access to internet facilities, they can make a payment over the phone.”

Via EPR Network
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Barclaycard Has Becomes The First Provider In The UK To Launch A Credit Card Pre-Application Check

The simple, one step, online facility allows potential and existing customers to establish their likelihood of being eligible for a Barclaycard, without the need to complete a full application.

The new service leaves a search ‘footprint’ on the customer’s credit file, to show their information has been accessed, but it isn’t a formal credit application and it will not affect their ability to get credit in the future. The pre-application check takes a couple of minutes and is available on the Barclaycard website.

This unique new service will not impact the applicant’s credit rating. Amer Sajed, chief executive of Barclaycard UK, explained: “Consumers currently need to apply in full for a credit card UK, without knowing whether they are likely to be accepted or not, leaving a search on their credit file which can potentially have a negative impact on their credit rating. This unique pre-application check solves this problem. The check can be completed in a few minutes and gives consumers a good indication of whether their application will be accepted.”

Since its launch, 4000 potential customers have used the pre-application check to determine whether they would be accepted for a Barclaycard, giving them a better idea of whether or not they would be successful in an application for a credit card.

As of August 2009, Barclaycard had 11.9m UK customers and a further 11.8m international customers, with 88,000 retailer/merchant relationships.

Via EPR Network
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Eight Million Chip And PIN Pals At Risk Of ID Fraud

New research from LV= home insurance has revealed that in the past 12 months, more than eight million adults have given their chip and PIN details to someone else to make a purchase on their behalf or get money from a cash machine for them – with a quarter (24%) of these falling victim to fraud. One in three Brits (34%) say they have been asked to pay for goods or take money out on someone else’s behalf.

According to the research, 20% of card holders have given out their card and pin number to someone else. 85% of these have done so in the past year. According to the Office of National Statistics, the resident population of the UK is 52,042,000. Therefore 52,042,000 x 0.20 = 10,408,400 and 10,408,400 x 0.85 = 8,847,140.

Experts warn that by sharing PIN numbers with others, card users are exposing themselves to fraud and seriously weakening the security of the chip and PIN system.

Businesses themselves need to pay closer attention as 98% of people who have used someone else’s card said they were not caught, leaving retailers open to being targeted by fraudsters.

To help assist the growing number of people affected by ID fraud, LV=’s home insurance policy now includes free access to an Identity Fraud Helpline, staffed by specially trained expert advisors who will explain what to do if you think you may have been a victim of identity fraud.

ID fraudsters can quickly clock up many thousands of pounds of purchases by cloning a card and banks may refuse any kind of refund if the card owner has shared their PIN with others.

This is because in the event of ID fraud, card users sharing details may be considered to have acted ‘without reasonable care’ by banks who will then refuse to pay out to cover stolen funds.

The most common location for ‘borrowed’ cards to be used is at a cash machine. For those people passing on their card details for someone to buy something on their behalf almost one in ten (9%) have told someone the details over the phone, 7% have written them down, 6% have given them face to face in a public place and a few have even sent the details to someone in an e-mail or text message.

John O’Roarke, managing director of LV= home insurance, said: “It’s concerning to see the numbers of card-holders who are so lax with their card details, even if they are sharing them with their friends and family. We would strongly urge all card-users not to tell anyone their PIN number. Not only does it undermine the security of your account and increases the risk of ID fraud but also card holders could end up out of pocket if they are found to have shared their card details.

“We’d urge any customers who think they might have become a victim of identity fraud, to call our Identity Fraud Helpline for help and support.”

Via EPR Network
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M&S Money Has Announced That Its 10% Cashback Reward Offer To Customers Who Take Out A Personal Loan Is Being Extended Until 7th September 2009

The offer, which was originally due to end on 11th August, is now being made available to all customers who take out a personal loan for a repayment period of between 36 months up to seven years. This gives customers a refund of 10% of the interest they have paid once their final repayment has been made.

When the cashback reward is taken into account, the typical rate of 8.7% APR on a£10,000 loan over a 36 month period is equivalent to a rate 7.9% p.a.

Monthly repayment £319.48 total interest £1,501.28 total amount repayable£11,501.28. The cashback reward is not available on refinanced loans, loans repaid early or loans terminated by M&S Money.

The extended offer is also available with the M&S Car Buying Plan, which means that the cashback reward offer is likely to be of particular value customers who are considering buying a new vehicle at the start of September. The M&S Car Buying Plan also allows customers to defer a fixed percentage of their loan, as well as giving them several options at the end of the term. Customers can keep the car and carry on making monthly payments until the whole of the loan is repaid, keep the car and pay off the remainder of the loan with a lump sum or sell the car and use the money to pay off the remainder of the loan.

Via EPR Network
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Molly Is The New Face Of M&S Pet Insurance

A beagle from South Wales is to become the new face of M&S Pet Insurance after winning a national competition to find a cat or dog with true star quality to feature in a future marketing campaign.

To enter the competition, which ran from April until the start of June, M&S pet insurance customers were asked to simply submit a photo and a few words about why their cat or dog is a star. Following the huge response to the competition and after some close deliberation by the judges, five-month-old Molly, who lives with The Mainwaring family in Blackwood, Gwent, was named the M&S Pet Star contest top-dog.

This means that Molly will now have a professional photo shoot and be featured in promotional material for a forthcoming M&S Pet Insurance campaign. The Mainwaring family will receive £100 worth of M&S vouchers. Sian Mainwaring said: “Molly is very mischievous and certainly has a mind of her own but we forgive her anything – most of the time. She means so much to us and it is wonderful that she will now be the face of M&S Pet Insurance.”

Amanda Newman, M&S Head of Marketing, said: “The huge response to the competition illustrates the fact that we are a nation of cat and dog lovers. It was wonderful to spend time looking through all the photos and reading why the cats and dogs mean so much to their owners.”

About M&S Money
M&S Money (the trading name of Marks & Spencer Financial Services) was founded in 1985 as the financial services division of Marks and Spencer Group plc. The company is now a top ten credit card provider and the second largest travel money retailer in the UK. M&S Money also offers a range of insurance cover, including travel insurance, home insurance, car insurance, loans, savings and investment products.

In November 2004, Marks & Spencer sold M&S Money to HSBC. The Group serves customers worldwide from around 9,500 offices in 86 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. With assets of US$2,527 billion at 31 December 2008, HSBC is one of the world’s largest banking and financial services organisations. HSBC is marketed worldwide as ‘the world’s local bank’.

M&S Money has an executive committee comprising an equal number of representatives from HSBC and Marks & Spencer.

Via EPR Network
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Barclaycard Launches Waterslide iPhone Game

Barclaycard has launched a free iPhone game to coincide with its acclaimed Waterslide advertising campaign. The game, called Waterslide Extreme, is a first for the financial services industry and reinforces Barclaycard’s commitment to embracing new ways of connecting with current and potential customers.

The Waterslide Extreme game, developed by fishlabs and Dare for Barclaycard, has nine levels with the objective to steer a character down an increasingly difficult waterslide in the quickest time whilst collecting points and avoiding objects along the way. Visitors to an Apple Store or ITunes can download the application for free from mid July.

Paul Troy, Head of Advertising and Sponsorship at Barclaycard, said: “The launch of the iPhone ‘Waterslide Extreme’ game is a first in financial services. The Waterslide ad has engaged millions online and this game gives consumers the opportunity to go on the Waterslide themselves.”

CEO & Co-Founder Michael Schade, from fishlabs said: “We expect the game to be a great success from the feedback we received from the customer testing. It is great to work with a client such as Barclaycard that wants to do something different and fun and we are delighted with what we have produced.”

The concept for the mobile game is taken from Barclaycard’s latest advertising campaign that demonstrates the ease of contactless payment.

Barclaycard continue their innovation drive by being one of the first brands to use Sky’s new green button technology, providing consumers with behind the scenes footage of how the TV ad was made. An animated introductory spot to the 40″ Waterslide advert has also been created in partnership with Sky to invite viewers to engage via their green button.

About Barclaycard
Barclaycard, part of Barclays Global and Retail Commercial Banking division, is a leading global payment business which helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.

The company is one of the pioneers of new forms of credit card payments and is at the forefront of developing viable contactless and mobile payment schemes for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the UK Government. Barclaycard partners with a wide range of organisations across the globe to offer their customers or members payment options and credit.

In addition to the UK, Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.

Via EPR Network
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Debt Management Could Help With Unmanageable Credit Card Debt

Responding to a new report suggesting that there are more than 200,000 ‘secret credit cards’ in the UK – cards that are kept hidden from the holder’s partner – financial solutions company Think Money has advised consumers that while credit cards can be a useful means of funding purchases, borrowers should be careful to ensure that they can make their repayments in order to avoid debt problems in the future.

thinkmoney

Research from Halifax Credit Cards showed that people in the UK hide an estimated 217,000 credit cards from their partners. Reasons for doing this included buying items the card holder did not want their partners to know about, hiding existing debt from partners, or simply having emergency funds available.

According to credit card trade association APACS, there are 30.2 million credit card holders in the UK. Total credit card spending in 2008 was £126.2 billion.

Melanie Taylor, Head of Corporate Relations for Think Money, said that while there is nothing specifically wrong with having a ‘secret’ credit card, card holders should ensure they are hiding it for the right reasons – and not in order to hide problem debts.

“It boils down to the same principle as having any credit card. Credit cards can be a very useful source of additional finances, as well as a ‘safety net’ against any unexpected costs. Used correctly, credit cards should not cause the consumer any problems.

“However, it’s when the borrower starts delaying their repayments – paying only the minimum – that the problems can start.

“The trouble with credit card debt is that the interest is a lot higher than on many other forms of credit. If the borrower does not repay the full credit card balance at the end of the month, then the interest that accumulates on the remaining balance may be a lot higher than a lower-interest alternative, such as an authorised overdraft.

“Over time, the interest can begin to ‘snowball’, and it can become increasingly difficult to repay the remaining balance. It may not be long before the debt becomes unmanageable – which is why it’s important to get debt advice at the first sign of difficulty.”

Mrs Taylor added that the relatively low minimum repayment on credit cards means that some people can take a long time to clear the debt.

“Unlike personal loans, which carry fixed regular repayment terms, credit cards only require a minimum repayment each month. This makes it very easy to delay repaying the full balance, which is how problems start for many borrowers.

“In general, we advise people to avoid making large purchases on credit cards unless they can be absolutely sure that they can afford to repay the debt in the near future.”

Mrs Taylor said that anyone who does find themselves struggling to repay their credit card debt should not hesitate to seek professional debt advice.

“Because the interest will only continue to grow, finding the right debt solution is vital for anyone who can no longer afford to repay their credit card debt.

“One such debt solution is a debt management plan, which is an informal arrangement with the lender that can allow the borrower to repay their debt at a more manageable pace. It is often also possible to negotiate a freeze or reduction in interest, which could be especially helpful for repaying credit card debt.

“However, borrowers should always consider all options available to them. A professional debt adviser can recommend the best debt solution for the borrower’s individual circumstances.”

Via EPR Network
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Barclaycard Retailer Rewards Scheme Takes A Step Forward

Barclaycard, a leading payment provider in the UK, has announced that it has taken a step forward with its plan to introduce a retailer rewards scheme by signing an agreement with Welcome Real-time to provide the scheme’s IT infrastructure.

Welcome Real-time will work with Barclaycard to develop the software that will enable Barclaycard customers to benefit from a retailer rewards scheme that is expected to encompass retailers ranging from sole traders to major high street names.

Dan Salmons, Director of Payment Innovations at Barclaycard said: “Barclaycard is committed to making life easier for its customers, both consumers and retailers and this scheme will enable up to ten million of our card holders to be rewarded when using their Barclaycard to purchase goods and services with retailers participating in the scheme.”

“Barclaycard has close to 90,000 retailer relationships, many of which we expect to participate in the programme, and we believe this scheme will change the way people shop in the UK. That is why we are partnering with a world leading loyalty solutions provider to ensure that we develop a simple hassle free rewards scheme that will truly benefit our customers.”

Welcome Real-time is the global loyalty solutions provider for banks and retailers of all sizes and is headquartered in France.

Francois Dutray, CEO of Welcome Real-time, said of the announcement: “We are delighted to be working with Barclaycard in the UK to develop a rewards scheme that will make a huge impact on the British High Street. It is a great opportunity to develop a scheme with the potential for millions of customers and many retailers in the UK, whether large or small.”

Barclaycard will make further announcements about the development of the rewards scheme in the coming months.

About Barclaycard
Barclaycard, part of Barclays Global and Retail Commercial Banking division, is a leading global payment business which helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed. The company is one of the pioneers of new forms of payments and is at the forefront of developing viable contactless credit card and mobile payment schemes for today and cutting edge forms of payment for the future. It also issues business credit cards and charge cards to corporate customers and the UK Government. Barclaycard partners with a wide range of organisations across the globe to offer their customers or members payment options and credit. In addition to the UK, Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.

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Rate Tarts Are In A Jam As 2 Million Balance Transfer Applications Are Rejected

The latest credit card market analysis from uSwitch.com, the independent price comparison and switching service, reveals that almost 2 million consumers have been rejected for balance transfer deals in the last year. This represents 57% of all credit card rejections, forcing these consumers to fork out £535 million in interest payments in the next 12 months as they are unable to switch to a new provider. In total, £3.5 billion of credit card debt is now stuck on interest bearing credit cards as consumers cannot switch to their next 0% deal.

Across all types of credit card, more than one in ten consumers, totalling 3.32 million, has had an application declined in the past twelve months. This is a clear sign that providers are still acting on the air of caution and only lending to those with a squeaky clean credit record. This is a huge problem in the credit card market, particularly for rate tarts. In 2008, consumers carried out an average of 650,000 balance transfers every month. For many people, the 0% party really is over as they have reached a dead end.

Alongside a drop in acceptance levels, the number of balance transfer deals available is also a problem for consumers. There are now 178 balance transfer credit cards, representing 74% of all credit cards compared to 204 this time last year. The biggest casualty of this has been the 10 month deals which have fallen by 83% to just 1 deal.

With just one provider, Virgin, offering a 16 month 0% balance transfer deal, consumers are pushed towards the more popular six month balance transfer deals which represent a third of the market (33%). However, with the average balance transfer fee currently at 2.9% consumers will have to pay £54.09 on the average balance of £1,846. Unless consumers are planning to pay the credit card balance during the six month offer period, this could be a costly way to move money around.

Louise Bond, personal finance expert at uSwitch, comments: “We can’t ignore the fact that the country is in economic turmoil – a situation which has been catalysed by bad consumer credit. The knock on effect for credit card customers is that those with a less than perfect credit history could find themselves being turned down for the next best 0% deal, forcing them to pay interest. This is a huge problem for switchers as these people have accumulated debt based on the fact they do not have to pay interest on it.

“The knock on effect of rejected credit applications is that it will appear on your credit report and, in the long term, have a negative impact on your score. With this in mind, it’s important to check your report before applying for products to make sure you stand a good chance of being accepted – constantly reapplying to different suppliers will make the situation worse. If you can’t get another credit card, think about using a 0% overdraft, an unsecured personal loan or, if there are no other options and debt is getting out of control, speak to your provider or seek professional advice.”

Bond’s credit card tips:

• Check your credit report before making any applications for credit.

• If you are rejected for your next credit card, do not any further applications until you have checked your credit record. Failed applications for credit will have a negative impact on your credit score.

• You must also close down any credit card accounts you are not using. The available balance on these accounts will be taken into consideration when you are applying for a new card.

• Missed credit card payments also impact your credit score, the best way to avoid this is to set up a monthly direct debit for the minimum payment.

• If you are not planning to pay the balance off in full during the 0% balance transfer period you should consider life of balance cards. This will provide one low rate of interest for the entire time the balance is on the card.

• Depending on which issuer your balance transfer card is managed by, you may not be allowed to switch your balance to another card within the same group. By using uSwitch.com’s balance transfer tool, you will only be allowed to apply for cards that are available at you.

About uSwitch:
uSwitch.com is a free, impartial online and telephone-based comparison and switching service, helping consumers compare prices on gas, electricity, water, heating cover, home telephone, broadband, digital television, mobile phones, personal finance products and car insurance.

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Barclaycard Contactless Payment Revolution Continues

Barclaycard, the leading payment provider in the UK, has announced that it is increasing its roll out of contactless enabled cards to Barclaycard Gold and Classic cardholders. Customers who receive a new, reissued or replacement Gold or Classic Barclaycard will now receive one of the new innovative cards.

Contactless credit card technology, pioneered by Barclaycard in the UK, makes life easier for customers as it saves time when paying for items that people typically pay for in a rush such as the morning coffee, lunchtime sandwich or newspaper and magazine. Contactless credit cards allow secure payment for goods and services costing £10 and under without the need to enter a PIN or signature.

Contactless enabled credit cards can be used at a growing number of outlets throughout the UK including Prêt a Manger, Coffee Republic, Eat, Yo Sushi and a whole host of other independent retailers.

Recent research from Barclaycard showed that 98 per cent of contactless cardholders believe that contactless payments are easy to use and 88 per cent claimed that it enabled them to cut down the amount of time they would usually take to buy items such as a coffee.

Amer Sajed, Managing Director UK Cards, Barclaycard said: “Barclaycard is leading the UK’s contactless payment revolution. In three years we will have an additional four million customers who will be able to make payments using their contactless card.

“We are dedicated to making our customers’ lives easier and are seeing increasing demand for contactless by our customers, who can now make contactless payments at thousands of retailers across the UK.”

Barclaycard currently has almost two million cards in circulation that can be used to make contactless payments. This includes Barclaycard OnePulse, Barclaycard Platinum and Barclaycard Goldfish credit cards.

About Barclaycard
Barclaycard, part of Barclays Global and Retail Commercial Banking division, is a leading global payment business which helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.

The company is one of the pioneers of new forms of payments and is at the forefront of developing viable contactless and mobile payment schemes for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the UK Government. Barclaycard partners with a wide range of organisations across the globe to offer their customers or members payment options and credit.

In addition to the UK, Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.

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Huge Black Hole In Unclaimed UK Business Travel Expenses Revealed By Barclaycard

The new Barclaycard 13th Annual Commercial Business Travel Survey has highlighted a worrying trend that employees might not be as prudent with managing their own business travel expenses as they perhaps should be. Thirty two per cent of the business travellers surveyed stated that they fail to claim back all of their expenses, amounting to an average £373 in unclaimed business travel expenses each year. The survey also found that the more senior an employee is, the more money they are likely to lose in unclaimed expenses. There is also a clear division between the sexes as it appears men are lazier about claiming expenses than their female colleagues.

barclaycard

There are 38,486 companies employing more than 100 people in the UK, according to the Office of National Statistics, and even assuming each of these companies only employs 100 people and a third of these employees do not claim back, the total loss in unclaimed expenses would amount to a staggering half a billion pounds (£473,724,174) in the past year.

Worryingly, if employees tried to claim back almost half a billion in travel expenses from last year, companies could be crippled in an already pressurised economic environment. This begs the question does the government have an obligation to both the individual and businesses to lay down general guidelines on claiming expenses that will protect both parties?

In addition, Barclaycard found that only 61 per cent of respondents claim back all of their expenses – a drop from 79 per cent last year – suggesting that the UK is becoming less rather than more financially prudent as a nation and there is a growing problem with British business travellers managing money.

Neil Radley, Managing Director of Barclaycard Commercial, commented: “Anyone who regularly travels on business knows keeping track of all expenses can be tricky, especially when your top priority is your performance. Managing incidental and often small costs can drop to the bottom of the list of priorities. Barclaycard has found that the most sensible action companies can take is to help their employees to centralise their costs and to give them the facility to create automatic records by using company credit cards responsibly to keep better track of their expenses.”

About Barclaycard Commercial
The 13th annual Barclaycard Commercial Business Travel Survey was conducted in December 2008, amongst a nationwide sample of Barclaycard Commercial card holders. A total of 2,202 respondents (CEOs, chairmen, non-executives, financial directors, executive directors, managers and personal assistants) provided their thoughts on all aspects of business travel including attitudes to the environment and in-flight technology, airlines and hotel preferences and online bookings.

Barclaycard, part of Barclays Global and Retail Commercial Banking division, is a leading global payment business which helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.

The company is one of the pioneers of new forms of credit card payments and is at the forefront of developing viable contactless and mobile payment schemes for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the UK Government. Barclaycard partners with a wide range of organisations across the globe to offer their customers or members payment options and credit. In addition to the UK, Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.

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Banks, Checking & Savings, Credit Cards, Financial Services, Money, Personal Finance

New Premium Club By M&S Money Will Offer Shopping And Travel Membership Benefits Exclusively To M&S Credit Card Holders

M&S Money has launched its new Premium Club which will offer shopping and travel membership benefits exclusively to M&S Credit Card holders – including both new and existing customers.

M&S Money

M&S Premium Club membership benefits include triple loyalty points on the M&S Credit Card* for all shopping at M&S, both in-store and online, special treats throughout the year, including birthday gifts and seasonal treats, and worldwide multi-trip family travel insurance, which includes extra cover for winter sports and independent travel.

Amanda Newman, M&S Premium Club Manager, commented: “Premium Club offers our credit card holders more of what they want from M&S, with exclusive access to a collection of benefits and rewards with an overall value several times the cost of membership.

“Our customers love the M&S loyalty scheme and, with Premium Club, they will get their money back in many ways. Being able to earn triple points has created great excitement with customers, as they will get three times the reward for the same amount of shopping at M&S.”

Existing M&S Credit Card holders can apply to join Premium Club at M&S stores, by phone or online. New customers can apply for the credit card and M&S Premium Club via the same methods, using just one application form.

New research** commissioned to celebrate the launch of M&S Premium Club confirms that shoppers are on the look-out for value. In order to save money, over a third of those questioned (35%) said they’d buy a package of goods that’s worth more than the price they paid. A further 19% regularly collect loyalty vouchers and money off coupons.

Shoppers are even more intent on being rewarded for their loyalty, with nearly two thirds (64%) expecting to receive extra loyalty rewards, and a further 50% wanting discounts on items they buy regularly. On the customer service side, 38% would like recognition and being treated with courtesy, and another 24% want to feel special and receive free gifts.

* M&S Credit Card 15.9% APR typical variable (the rate received will depend on assessment of the customer’s circumstances). 
** Research carried out on behalf of M&S Money by YouGov 24th to 27th April 2009, among 2,221 people aged 18 and over.

About M&S Money:
M&S Money (the trading name of Marks & Spencer Financial Services) was founded in 1985 as the financial services division of Marks and Spencer Group plc. The company is now a top ten credit card provider and the second largest travel money retailer in the UK. M&S Money also offers a range of insurance cover, including home insurance, car insurance, pet insurance, and wedding insurance, as well as loans, savings and investment products. In November 2004, Marks & Spencer sold M&S Money to HSBC. The Group serves customers worldwide from around 9,500 offices in 86 countries and territories. With assets of US$2,527 billion at 31 December 2008, HSBC is one of the world’s largest banking and financial services organisations. HSBC is marketed worldwide as ‘the world’s local bank’. M&S Money has an executive committee comprising an equal number of representatives from HSBC and Marks & Spencer.

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