Tag Archives: uSwitch

Banks, Credit Cards, Debit Cards, Financial, Financial Information, Financial Services, Money

Supermarkets Beat Big Banks In Credit Cards Customer Satisfaction Awards

•Supermarket sweep: M&S and Tesco credit cards (89.4%) top the table for overall customer satisfaction, closely followed by Amex (88.6%)

•Poor service: nearly two million customers dissatisfied with the everyday customer support from their credit card companies with Halifax, Lloyds TSB and Natwest coming bottom of the table

•Biggest improver: MBNA jumps from bottom slot to eleventh place in poll of 16 – overall satisfaction score rises six percentage points from 68% to 74% satisfied

•Better the devil you know: half of customers (50%) have held onto their main credit card for over 5 years, yet over 1 in 3 (34%) don’t know if the interest rate is competitive
•Growing gap: difference in customer satisfaction between the best and worst providers widens to 22% making it more important than ever for consumers to check they are on the right deal.

As 2009 proved to be another rocky year for borrowers and lenders alike, the annual credit card Customer Satisfaction Survey from uSwitch.com reveals supermarket brands to be stealing a march on traditional financial institutions. Marks & Spencer and Tesco have together narrowly taken the top spot from American Express to win Best Overall Satisfaction, but with less than a one per cent difference between the top three, the credit card companies still have everything to play for. The survey of over 10,000 credit card customers also reveals that nearly two million are dissatisfied with the everyday service provided by their card company, and a staggering 22% gap in satisfaction levels between the best and worst provider.

Via EPR Network
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Banks, CDs, Checking & Savings, Financial, Financial Information, ISAs, Money

Over 800,000 Knee Jerk Fixers Need Instant Access

This year really has been a savings rate massacre for consumers, with rates falling to historic lows in line with the plummeting base rate. New research from uSwitch.com reveals that in response to this rate land slide, 9 million savers have locked away a total of £131 billion in fixed rate savings accounts in a desperate bid to bag a decent rate. Unfortunately, a turbulent financial climate has led to almost one in ten of these consumers being forced to access their savings early due to job losses (6%) and mounting housing bills (32%). As a result, these savers have incurred penalty fees averaging £132 each.

In total, over 800,000 consumers have made an average withdrawal of £3,738 each from their fixed rate account in the last year, with over a third of these incurring penalty charges. As a result, these cash hungry savers have racked up a total bill of £40 million in withdrawal penalties which are predominantly made up of interest charges. Going forward this issue is only going to get worse as a further 1.7 million (19%) people with fixed rates claiming that they might have to access their money early.

With each of these savers locking away a total of £14,237 each, this has clearly made a positive boost to the UK’s £1.1 trillion savings pot which is held by 35 million consumers. This may sound like a lot of money in the current climate but it’s hardly surprising as further reports have shown that the amount of money consumers are stashing away has actually gone up by 26% since January this year.

However, with 47% of fixed rate savings accounts offering consumers absolutely no access to their money before the end of the term, it’s hardly surprising that 6% of these knee jerk fixers already regret locking their money away. 87% of fixed rate savers only chose this type of account because it was the only decent rate available at the time and 17% admit to making a rash decision.

Rumina Hassam, savings expert at uSwitch.com, comments: “Fixed rate savings accounts can offer consumers some really competitive returns, but the reality of this extra interest can be harsh. Almost half of the accounts available do not allow consumers to access their cash under any circumstances which, in a climate of recession and redundancy, is a dangerous situation for some people. The devil really is in the detail as far as fixed rate savings are concerned. Even if consumers are allowed to make withdrawals, the extra interest earned could be completely wiped out by the penalties incurred.

Variable rate savings deals are on the up and there are currently deals paying as much as 3.3% with no restrictions on access with Citibank. This explains why 37% of people don’t feel their rate is quite as competitive as it seemed when they first took it on. The average one year fixed rate bond now pays an average of 3.11% but Chelsea Building Society is offering as much as 3.8%. Five year bonds have gone up from an average of 3.33% to 4.61% since January however, one year fixed options have actually dropped down from 3.62% to 3.11% in the last nine months. For details of the best savings accounts available consumers can log onto www.uswitch.com.

Via EPR Network
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Banks, Debts, Financial, Financial Information, Financial Services, Interest Rate, Loans, Money, Personal Finance

Three Unsecured Personal Loan Providers Have Implemented Rate Hikes Of Up To 1.2% For New Customers

This product ‘tweak’, although seemingly small, could cost personal loan customers an extra GBP322 in interest paid on a typical loan of GBP10,000. With UK consumers currently forking out GBP181 million in interest daily, this will only add to an already hefty bill.

As consumers struggle to manage their debts in the current climate, their chances of consolidating to a low cost loan have also been vastly reduced compared to this time last year. There are currently 36 personal loans available to consumers, this is compared to 57 loans that were available this time last year, a drop of 37%. At the same time, the average loan rate has increased from 9.04% to 9.08% in the last year.

Providers that have increased rates since the start of September include:

1. Marks and Spencer Money – selected rates increased by 1.2%

2. Egg – GBP3,000 to GBP20,000 increased by 1% to 14.9%

3. Alliance & Leicester – GBP5,000 to GBP7,499 increased by 0.1% to 8.9% and GBP7,500 to GBP15,000 increased by 0.8% to 8.7%

However, it seems the trend for offering the best deals to “brand new customers only” does not currently extend to the unsecured personal loans market, with the best deals currently being offered to existing customers. The average interest rate in the Best Buy table for existing customers is currently 7.94%, with Nationwide topping the table with its Existing Customer Personal Loan Plan at 7.7%. However, new customers can expect to be hit with an average interest rate for a Best Buy loan of 8.08%, 0.14% higher.

Louise Bond, personal finance expert at uSwitch.com, comments: “As consumers struggle to make ends meet and manage their finances, loan providers are looking to offer the best rates to those who financial behaviour they can closely inspect – which are their existing customers.

“Last year 1.3 million consumers used an unsecured personal loan for debt consolidation purposes. However, with the number of personal loans available dropping by 37% this year and rejection running high, it would be highly unlikely that a similar number of consumers would be able to consolidate their debts this year. However, for those that are thinking about or attempting to do this, it would definitely be worthwhile finding out what rates existing providers can offer, as it seems loyalty is one of the only aspects that could win consumers better interest rates at the moment.”

Via EPR Network
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