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Payday Loan Company Continues Partnership With Build Africa Charity

Online payday loans provider Payday Express is continuing to support the Build Africa charity as part of an ongoing partnership.

Payday Express currently sponsor the charity’s Village Savings and Loan Associations project, which is made up of self-managed groups of people whose members pool savings to help those in need. These groups receive no external capital and use what they have to provide members with a safe place to save their money, access to loans, and a place for them to contribute to a welfare fund.

Payday Express believes that the charity gives families the opportunity to save and invest their way out of poverty. The online payday loans company makes payments every two months, which will help to establish six Village Saving and Loan Association (VSLA) groups in a year.

Kristina Winch, administrator at Payday Express, said: “The donations we provide to Build Africa helps communities transform their futures.”

And success has already come as a result of this sponsorship, with money going towards helping Top Ten – a new savings and loan group set up by Build Africa in a poor rural village in Uganda. The Top Ten group has 30 active members, one of whom is Suzan.

Suzan saves 5,000 Ugandan shillings each week (equivalent to approximately £1.20) and borrowed from her group when she and one of her six children became ill. The money was used for medical help which she would otherwise not have been able to afford, and to rent an acre of land on which to grow maize.

Call centre manager at the payday loan company, Carl Mountain, said: “Payday Express staff donate to various charities month to month, but it’s great that in addition to this the company regularly sponsors such a great cause as Build Africa, to help communities in Africa save their way to a better life.”

Find out more about Build Africa’s Village Savings and Loans Associations here: http://www.build-africa.org/pages/village-savings-and-loans-associations.html

Find moneysaving and careful spending tips to help you keep control of your finances by joining Payday Express on Facebook.

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Payday Express Supports Staff Development

Payday Express continues to demonstrate its commitment to staff development with training programmes and mentoring schemes for those looking to build their careers within the company.

The latest to benefit from this commitment to training and development are Laura Kent, Louis Dixon and Lauren Harding – all of whom are or have been seconded to various teams within the business.

Laura Kent started at the payday loan company in May 2010 and spent her first 12 months as a customer support agent. During her time in this role Laura was given the opportunity to get involved in quality monitoring as well as group training for all new starters at the contact centre.

She was singled out as an employee with drive who wanted to progress her career at the no fax payday loans company. She was offered a secondment as a customer relations officer and is now working permanently in this role.

Laura said: “The company recognised my drive and determination and has supported my career path change as a result.

“It has helped me to develop and continue to progress and I really appreciate being encouraged to challenge myself.”

Two other contact centre employees, Louis Dixon and Lauren Harding, are currently on secondment within the training department. They have been on Train the Trainer courses and are getting involved with group training, inductions and quality management on a daily basis.

Payday Express also provides a trainee team leader course to agent-level employees who have leadership potential.

The focus on supporting staff in career development is paramount at Payday Express and new roles are always advertised internally to give employees the chance to progress or to embark on new careers within the company.

Richard Turner, Payday Express’s HR adviser, said: “We support and encourage staff development so that our employees can reach their potential and pursue their chosen career paths. It is always great to see individuals grow within the company.”

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Payday Express Employee Raises Money For Harambee For Kenya

Gary Owens, a customer support agent at Payday Express, is travelling to Kenya to help the Harambee for Kenya charity.

Harambee for Kenya works with street children, giving them somewhere safe to sleep and to receive medical attention, if required. As well as providing them with a home, the charity also sends them to school, feeds them and shows them care.

Gary is travelling with the 23rd Bromley Scout Group to a safe house in Kenya, where they will help with maintenance work and spend time with the children, many of them orphaned. The group will also visit another one of the charity’s sites to spend time with children currently enrolled in a feeding programme.

The group will be flying out on March 31 and will return to the UK on April 14.

Gary said: “We are pleased to be a part of this project so that we can help Harambee for Kenya in whatever way they need, and help to provide a caring atmosphere for the orphaned children now living in the safe house.

“We believe this trip will teach English Scouts that there is more to life than what we have here in the UK. It will give them an understanding of the benefit of learning other cultures and helping people,” he added.

Payday Express employees pay £1 each Friday to wear casual clothes to work. They donate the money collected to a different charity each month with March’s donation going to Harambee for Kenya to pay for clothing, schooling and feeding the children on all three projects that Harambee for Kenya currently has.

The charity is also looking to build a new house in another district in a bid to help 40 more children in the short-term, and hundreds more in the future.

Sarah Carroll, operations manager at the payday loan company, said: “I am very proud of Gary and his scout group which is dedicating itself to such a fantastic cause.

“And I am pleased that Payday Express can help contribute by raising money for projects Harambee for Kenya are working on.”

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Payday Loan Company Sets Up Wii Fit For Staff To Promote Be Healthy Message

Online payday loan company Payday Express has declared March as a ‘Be Healthy’ month, to encourage staff to make healthy lifestyle choices.

As part of this, the company – which provides no fax payday loans – has set up Wii Fit Plus in the kitchen area, to enable members of staff to take a few minutes of exercise before and after work, or during their lunch breaks. The company also hopes the move will show that exercise can be fun, and that it can easily be built into a busy daily routine.

The company has also put up a ‘Be Healthy’ themed noticeboard in the kitchen, which gives staff information on how to drink and eat healthily, including useful tips on how to reduce the intake of salt and sugar, and how to increase levels of calcium, for example. Staff can also take advantage of free green tea tasters while reading up on the health benefits of the drink.

A daily email is also being sent with the subject line of ‘Be Healthy – Tip of the Day’. Each email includes tips, such as: “Take the stairs up to the office rather than the lift for some daily exercise”, and information on local gym membership deals.

“I think the ‘Be Healthy’ month is brilliant as it inspires you to make healthy choices,” said Therese Rydberg, marketing executive at Payday Express.

“The tips that are given on the board and in the emails are interesting and make you realise that being healthy is easier than you might think,” she added.

Throughout March, the company has also arranged for weekly deliveries of fruit to be distributed to each team. Each Monday fruit bowls are filled with a variety of fruit, such as pears, apples, bananas, plums, and clementines.

Carl Mountain, contact centre manager at Payday Express, said: “It’s great to provide our employees with the impetus to be healthy.

“People certainly seem to be enjoying the fruit, which is encouraging them to get at least one of their fiveaday and, as the saying goes, healthy bodies develop healthy minds.”

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Payday Express Sponsor Employee To Do NSPCC Gherkin Challenge

UK payday loan lender Payday Express has sponsored a staff member to take part in the NSPCC Step Change 2012: The Gherkin Challenge.

Marketing assistant at Payday Express, Cigdem Husseyin, took part in the challenge on Sunday March 4 to raise money for ChildLine, where last year counsellors at NSPCC responded to about 670,000 calls and online communications from children in distress.

All participants raced up 1,037 steps over 38 floors in the iconic London building that has been nicknamed The Gherkin.

Cigdem wanted to take part in the NSPCC Step Change challenge as she felt it is an incredible charity, and one that she has always supported.

“I admire the work that the NSPCC does to support children that are in danger.

“I have always supported the NSPCC and I wanted to support the charity further by taking part in this great event to help raise money,” said Cigdem.

She trained hard for the event, and ensured that her training programme was integrated into her working day, by taking the stairs up to the Payday Express office on the fourth floor every day, rather than the lift.

Individuals who took part in The Gherkin Challenge were asked to raise a minimum of£250 each, but Payday Express, provider of payday loans online, decided to support Cigdem by giving a generous donation of £500.

In addition to this £500, individual staff members made donations and offered her lots of encouragement in the build up and on the day of the event.

Sarah Carroll, operations manager at Payday Express, said: “We are always happy and proud to support our employees who undertake challenges to raise money for great causes.”

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Payday Express supports staff volunteer work

Lauren Johnson discovered senior staff at Payday Express were more than happy to help support her after she said she wanted to volunteer as a Metropolitan special constable.

The UK payday loan company places great importance on staff development and wellbeing and didn’t hesitate when it became clear that Lauren would need greater flexibility to combine her job as a contact centre agent with her voluntary position as a special constable with the Metropolitan Police.

After extensive training to become a special constable, volunteers are required to carry out at least 16 hours of work per month. Cash advance loans provider Payday Express offered to support Lauren’s volunteer work by giving her flexibility around her hours of work in order for her to carry out the voluntary hours required within a month.

Lauren wanted to train as a special constable so that she could give back to her local community in Bromley.

“I wouldn’t have been able to honour my volunteering hours without the support I’ve been given by the company, for which I’m really grateful,” said Lauren.

Operations manager Sarah Carroll said: “We are very supportive of staff members who take on volunteer work in the community and are really pleased that Lauren is feeling fulfilled by the post.”

In addition to the support offered to those staff wanting to volunteer in their local community, Payday Express, provides internal training programmes to ensure all those within the organisation achieve their full potential.

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Payday Express makes British Heart Foundation charity of the month

Payday loans company Payday Express has made British Heart Foundation its charity of the month for February – a choice inspired by St Valentine’s Day.

In addition to the company’s regular Friday dress down days –when staff are asked to donate £1 each for coming to work in casual clothing – Payday Express held an additional dress down day on St Valentine’s Day, specifically to raise money for the British Heart Foundation.

All staff were asked to wear red clothing and donate the usual £1 each. Those who chose not to wear red were asked to donate £2. For St Valentine’s Day, the office was adorned with red balloons and decorations. This and the workforce’s red outfits made the office look very romantic. In addition to red clothing and decorations, team leaders across the business organised themed incentives. High achieving team members were given the chance to play a version of the TV game show Red or Black, with the winner of the red card receiving a prize. These rewards included a meal for two at London restaurant Marco Pierre White.

Marketing assistant at Payday Express, Cigdem Husseyn, said: “Whether people had partners to celebrate Valentine’s Day with or not, they all had fun at work!”

Carl Mountain, contact centre manager at the cash advance loans company, said: “Payday Express staff are always great at getting into the spirit of occasions and Valentine’s Day was no exception.

“The team leaders did well to link their incentives into the theme, and we were all pleased to extend the theme to our chosen charity of the month, the British Heart Foundation.”

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Payday Express holds internal Trainee Team Leader Program for 2012

UK provider of payday loans online, Payday Express, has once again demonstrated its commitment to staff development with the hosting of the first Trainee Team Leader Programme for 2012.

Emma Furlong, group trainer at Payday Express, and the company’s operations manager Sarah Carroll, began the first programme for 2012 on February 10, with the aim of developing budding team leaders in different areas of the business. Six staff, from the company’s contact centre, collections, marketing and business development teams, will participate.

The programme involves weekly catch-up sessions in which participants receive coaching on management skills, as well as the chance to discuss exactly what the team leader role entails. They also get to share ideas and experiences and impart knowledge they have learned. They will work as acting team leaders while on the course in order to put their learning into action and will also get the chance to swap roles and run different teams as part of their on-the-job experience.

Operations manager, Sarah Carroll said: “Staff development is extremely important to us at Payday Express. This course gives high-achieving agents the chance to take the next step in their careers.

“Its success comes from giving them the chance to take what they learn in the training room each week and immediately practise it on the job. It’s also valuable for them to get the chance to discuss mistakes and difficulties with people in the same position as them,” she added.

Marketing executive, Therese Rydberg, said: “I am excited to get the opportunity to take part in this programme as it will help me to grow and take the next step in my career.”

The programme is designed to be suitable for employees from all departments within the payday loan company and is geared towards developing broad skills that can then be applied to their own jobs and teams.

To kick-start the programme, each participant is required to produce a SWOT (strengths, weaknesses, opportunities and threats) analysis on his/her own team, along with a personal development plan, which is then re-visited at the end of the course.

The programme also includes the following sections:
– Conducting monthly staff reviews
– Handling and steering conversations – this is a vital section in the programme and is revisited throughout, as it covers conversation and communication with peers, staff, management and customers
– Effective reporting
– Carrying out effective team incentives
– Interview techniques
– Coaching and development
– Absence management and operational overview
– Dealing with expressions of dissatisfaction
– Reporting upwards (to management)
– Process suggestions and implementation.

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Payday Express Hold Graduate Recruitment Day To Grow Analytics Department

UK provider of cash advance loans, Payday Express, has held its first graduate recruitment day to attract young analytical talent to its rapidly expanding company.

The payday loan company invited 15 university graduates to attend the day and to undergo an intensive assessment process, consisting of a group task, presentation, interview and case study discussion. The objective of the recruitment day was to find promising analysts to join Payday Express’s analytics team, to help support and shape important business decisions.

After the gruelling process, one candidate was successful and has been offered the position.

Tim Trailer, managing director of risk and analytics, said: “It’s important to put a lot of effort into making sure we recruit the right talent, as the risk and analytics team plays a crucial role in giving management the information it needs to make business decisions, and in ensuring our processes are optimised.”

Analytics has been identified as a key focus area for the payday loans lender in 2012, with the aim of optimising operations and business strategy based on in-depth reporting and analysis.

The business plans to hold regular recruitment days, to offer high-achieving graduates entry level positions within the analytics team.

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Leading Payday Loan Company Implements New And Improved Induction Plan

Payday Express, a UK provider of payday loans online, has announced the implementation of a new and improved staff induction plan.

The move was made to ensure that staff training and development remains high on the agenda for Payday Express, a business that prides itself on understanding the value of ensuring all staff are equipped with the knowledge and skills they need to effectively and efficiently carry out their roles.

Richard Turner, HR adviser at Payday Express, said: “Payday Express is passionate about learning and development and makes every effort to ensure that this starts from the moment a new recruit joins the organisation.”

The induction, which marks the start of a training programme, involves being introduced to the company, its mission statement and its principles, before being given extensive training on anti-money laundering, data protection, customer service, learning styles and other key skills and knowledge areas.

After a revamp of the process by operations manager Sarah Carroll and group trainer Emma Furlong, the induction is now much more interactive and people-focussed – a change that has been introduced to ensure all new starters feel part of the team straight away. While the old induction programme involved open discussions, the new one takes interaction to a new level by incorporating group break-out tasks and quizzes designed to ensure that information has been taken in and understood.

The process also involves interaction between experienced team leaders and new starters, after which each group of new employees must deliver a presentation on what they understand about the different roles and teams within the company to be.

Sarah Carroll of Payday Express said: “Getting the new starters to engage with tenured staff is very effective as it means they’re not passively absorbing information and instead are actively participating in their own learning.

“So far this has proved to be a successful addition to our induction programme,” she added.

Group trainer at the payday loan company, Emma Furlong, said: “The induction is beneficial as it provides a great platform for new starters to integrate into the company, and gives them knowledge and insight into company values and functions to foster the right mindset for their role and future career.”

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Exciting office expansion planned for Payday Express

Provider of payday loans online, Payday Express, has announced plans to expand its current office space, in line with plans to grow the business with the arrival of 17 new starters in February.

The payday loan company moved to its current location from smaller premises in April 2011, choosing offices that had the potential for expansion in 2012. With all teams within the business now at full capacity – due to significant and rapid business growth – work has begun on preparing the additional office space for the relocation of the collections department by the middle of this month (February).

The relocation of this department will mean not only that it has room for further expansion, but also that the contact centre and business development teams have room to grow into previously shared office space.

Another team set to expand in 2012 is the analytics team, which recently held a graduate recruitment day and has plans to hold future events to find even more talented individuals.

Operations manager at Payday Express, Sarah Carroll, said: “Increasing office space is a positive sign that the company is growing, and that more opportunities will open up for new staff to join us and for existing staff to continue developing their careers.”

Payday Express has also announced that there is scope to take on more space in the building they currently occupy, which will enable further expansion later on in the year.

Marcus Tibbals, contact centre team leader, said: “It’s very exciting to work for such a fast paced and high growth business.”

The company, which offers payday loan applications online, plans to hold regular recruitment days as soon as the new office space is ready.

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Payday Express sets up contact centre support team to improve customer service

Payday Express, UK provider of cash advance loans, has restructured its workforce with the aim of dedicating further resources to customer care and support services.

This week, the payday loan company set up a new contact centre support department to take on administration duties previously performed by the customer services team, with a view to freeing up valuable time for advisers to be on hand to answer customer calls with increased efficiency.

Administrator positions within the newly formed team were offered internally and five experienced contact centre agents moved into the new department, with one external recruit completing the new team. Experienced contact centre team leader, Alison Eller, moved across to become a support team leader.

“I’m looking forward to heading up the support team. They are people with very strong administration skills, who will help make the various contact centre functions more efficient,” said Alison.

The contact centre support team will be focusing on answering customer emails as quickly as possible, as well as carrying out all administration functions within the contact centre department. Agents in the contact centre can now focus on their core competencies and offer the best possible service in response to information and queries on payday loans.

“Payday Express is continually focused on having the right people in the right roles to optimise the service offered to our customers,” said contact centre manager Carl Mountain.

“Setting up a new administration department enables employees whose strengths lie in this area to specialise in this, and for us to bring in new talent, while also building up the contact centre teams with employees that have strong customer service skills,” he added.

The latest re-organisation of the business follows the decision made in October 2011 to create a business development department to improve the customer journey through the applications process.

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Payday Express launches daily industry news portal

Payday loan company Payday Express has launched an industry news portal to give customers the latest daily news on everything from general credit and savings stories, to energy prices and consumer behaviour, spending and saving.

Each day experienced in-house journalists will write and publish interesting and pertinent articles to the Payday Express website, covering topics the company believes are relevant and interesting to customers.

News stories already featured on the Payday Express feed include: “Families urged to place children’s cash gifts into junior ISAs” and “Boost for overseas travellers as banks axe currency fees”.

Of the daily news feed, Liam Hills, an account manager at Payday Express, said: “I really enjoy reading the daily news articles and am sure that customers will find them informative too.”

Payday Express is hoping the daily news will inform customers and provide them with a one-stop-shop for all finance and consumer behaviour news and views, complementing the general information already available on the website.

Sarah Carroll, operations manager at the no fax payday loan lenders said: “We are always aiming to make improvements to the overall service we offer our customers, from the website through to our contact centre.

“This news service gives customers visiting our site the chance to keep up to date with current and pertinent news.”

The emergency payday loans provider is also planning to launch a blog in the New Year, with a view to offering quick and easy money-saving tips and more.

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