Category Archives: Financial Services

Financial Services

LV= Promotes Best Practice For National Customer Service Week

LV=, the mutual insurance, investment and retirement group, is running a series of training and activities to promote and reward excellence in customer service as part of National Customer Service Week.

LV= is dedicated to delivering the best possible customer service all year round and will be using National Customer Service Week as an extra opportunity to highlight the value that customer service plays within organisations.

In addition to highlighting and rewarding those staff who have demonstrated customer service excellence, the group will be running a series of initiatives during the week such as problem solving training and ‘back to the floor’ sessions for senior management.

Two staff award schemes have been set up to celebrate the week. The LOVE awards are for employees who demonstrate Living Our Values Everyday (LOVE) and the Unsung Heroes awards are for staff to nominate colleagues who have gone the extra mile to improve an internal process or system.

In the general insurance business, each site has initiatives promoting great customer service throughout the week including managers’ mystery shopping and awarding prizes for great examples of customer service, quizzes themed around customer service, dress down and dress up days, job swaps and awards for the friendliest members of the customer service team.

Initiatives being rolled out specifically in LV=’s Bournemouth office include a dress like a rock star day, a ‘Know your Claims’ team quiz and retention spot prizes.

LV= handles more than 18,000 customer calls a day and has won numerous awards for its customer service, including the 2010 Moneywise award for best customer service in car insurance. The LV= general insurance call centre also won call centre of the year* in the 2009 National Customer Service Awards and is short-listed again for the same award this year.

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Northern Rock Launches Penguin Book Share Scheme

Northern Rock has partnered with Penguin books to offer customers free copies of classic editions available from many of its branches.

Some 25 high street branches across the country will be stocked with classic titles from the Penguin range including Moby Dick, The Thirty Nine Steps and Wind in the Willows.

Each paperback cover will feature the iconic Penguin logo, alongside the distinctive Northern Rock pink and black brand.

Northern Rock hopes that customers visiting participating bank branches will select a book from the specially designed stand, take it home, pass it on to friends or drop it into a branch for someone else to enjoy.

Anth Mooney, Marketing Director at Northern Rock said: “The Penguin book share scheme is a great way to get people talking about our brand. It also helps to make our branches interesting and stimulating places to visit and conduct business.

“To be associated with such a well-known name in the publishing world is a great honour and we are looking forward to generating lots of interest and hopefully introducing children to such classics as the Railway Children and Treasure Island, featuring Long John Silver – the original Pirate of the Caribbean.”

Nicola Hill, Marketing Director at Penguin, said: “We’re delighted with this collaboration and look forward to hearing from new readers as they discover Penguin Classics through Northern Rock.”

If the pilot proves successful, Northern Rock aims to launch a virtual book club that allows people to post reviews and ask for Penguin books they have not read yet.

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Saxo Bank Releases Quarterly Outlook For Q4 2010

In its economic outlook for the fourth quarter of 2010, Saxo Bank recognises growing optimism in recent months due to a strong earnings season but the state of the US economy still overshadows these results. Saxo Bank, the trading and investment specialist, expects final sales to remain weak in the second half of 2010 and into 2011 and the unemployment rate to continue to hover just below 10% in the fourth quarter.

Commenting on the outlook, David Karsbøl, Saxo Bank’s Chief Economist said: “With the S&P 500 currently trading around the same level as it did at the beginning of the year, and with the lack of investments due to a weak housing market, the ongoing trouble in Southern Europe, and most developed economies, Saxo Bank fears that a cold front will stall, bringing more challenges and adversity going into 2011.”

Equities rely on the notion that the impressive earnings growth rates, recorded in earlier quarters, can be sustained. According to the Bank, the trouble is that earnings growth currently comes almost exclusively from one source: margin expansion, and while productivity gains can only take income to a certain level, sales growth must soon step up to the challenge.

The Bank predicts that spending at state and local levels remains a downward trend as policymakers scramble to balance their budgets. Despite the fact that the recession is generally perceived to have ended in the summer of 2009, it is still very much a reality at state and local levels.

“Double dip fears re-emerged over the summer as the deceleration in the US economy progressed as predicted in our 2010 Yearly Outlook. We expect growth to come to a complete halt in the fourth quarter of 2010 as consumption deleverages, the manufacturing sector will slow down, and investments will be negatively affected by the weak housing market. Unfortunately, the risk of a double dip, within the next few quarters, is substantial in our view.” Karsbøl added.

The Quarterly Outlook Q4 2010 focuses on the following areas: general market comment, macros forecast, FX outlook, equity outlook, commodity outlook and policy rates.

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Northern Rock’s Innovative Mortgage Website Scoops Prestigious Award

Northern Rock’s new interactive mortgage website has been commended by a leading magazine for its ‘best use of digital by sector’.

The new Northern Rock mortgage site was launched in April this year and managed to fight off stiff competition to win the prestigious accolade at the Communicate Magazine’s Digital Impact Awards.

The award presentation was held at the Tabernacle in Notting Hill in order to celebrate excellence in digital stakeholder communications.

Northern Rock, along with digital agency TH_NK, who helped design the website, succeeded in beating off stiff competition from FT.com, Echo Research for the Liberal Democrats, Omobono for Ocean Sky, Echo Research for Syngenta and Citigate Dewe Rogerson for TalkTalk, which were also shortlisted for the prize.

The site was created to make it easier for customers to find Northern Rock mortgages and learn more about the purchase process. As well as containing lots of useful advice and information for different customer groups, it also includes a range of new tools such as a jargon buster, budget planner and mortgage overpayment calculator to take the complexity out of the mortgage-selection process.

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MidCountry Bank Names Steve Meads New President

MidCountry Bank has named financial industry veteran Steve Meads as its new president. Meads is now responsible for leading the growth of the bank in each of the communities it serves.

“We are very excited to have such an exceptional individual on our team who demonstrates the characteristics for which our company was built: local community spirit, and our core values of integrity, honesty, fairness, compassion and excellence,” said Bob Hatcher , CEO MidCountry Financial Corp , the bank’s holding company.

Meads graduated from Carleton College with a BA in Economics and also earned his MBA in Finance from the University of Wisconsin. He has nearly 25 years of financial services industry experience, most recently serving as President and CEO of Bremer Bank in the Twin Cities. He also is the Chairman of the YMCA of Greater Saint Paul and is active on the board of the Woodbury Community Foundation. Meads resides with his wife, Teri, and their four children in Lake Elmo.

MidCountry Bank is a full-service bank with administrative headquarters in Minnetonka , Twin Cities and out-state branches in Minnesota and a regional presence in Southern Illinois and Nevada . As a community bank, MidCountry provides high quality, diversified financial services and solutions for customers to meet their personal, business and professional banking needs. To learn more, visit www.MidCountryBank.com.

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Northern Rock Launches New Fixed Rate E-Bond

Northern Rock has launched a new e-bond account, providing a competitive interest rate for those savers who wish to operate their account online.

With a minimum deposit of just £1, customers can benefit from a fixed rate of interest for one year. e-bond (Issue 1) pays 3.00% gross*/AER** pa until 20 October 2011. Accounts must be opened and operated online. Initial deposits can be made online by electronic transfer from another bank or building society, or from an existing Northern Rock account.

Account holders can choose to have their interest paid annually (interest is calculated daily) on 5 August, or monthly (the monthly interest rate is 0.30% below the gross* annual rate) on the 7th of the month (available next business day).

Additional deposits can be made during the offer period up to a maximum of £250,000 per customer. e-bond (Issue 1) is non-redeemable and does not allow any withdrawals or closure during the fixed rate period. The fixed rate bond is offered on a limited issue basis and will be withdrawn without notice once fully subscribed. Once withdrawn, no further deposits will be accepted.

In keeping with Northern Rock’s commitment to providing openness, transparency, and fair treatment of customers, full product details are available at Northern Rock’s website at www.northernrock.co.uk/savings.

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Barclaycard Launches Next Generation Online Payments With SmartPay

Barclaycard has announced the launch of Barclaycard SmartPay. This new secure online payment processing system is designed to help European retailers compete with domestic retailers in foreign markets and reduce the number of transactions where customers do not complete their purchase. Developed in partnership with global internet payment and e-commerce solutions provider Adyen, it will revolutionise cross-border e-commerce by offering a simpler, seamless payment experience to consumers.

Barclaycard SmartPay’s next generation functionality offers a single payment gateway for large merchants’ online shops, adapting language and currency to the origin of the paying customer. While ensuring an interruption-free redirect to the payments page, it also offers a diverse range of payment methods, helping retailers to meet local consumer preferences for online transaction types across European countries which helps lower abandonment rates*.

According to recent figures** for Western Europe, e-commerce sales are expected to reach €77bn this year, and grow by a further 10 per cent per annum to reach €123bn by 2015. Whether in traditional retail sales, leisure and travel or other key online sectors, Barclaycard SmartPay will enable merchants to take maximum advantage of the rapidly growing online sales market.

Paul Cook, Managing Director of Global Payment Acceptance at Barclaycard, said:
“Consumers can quickly get frustrated at online check-out and abandon their purchase if the experience isn’t straightforward or they can’t select their preferred payment method. By simplifying the complex online transaction processes, Barclaycard SmartPay will make it easy for businesses to present a seamless, familiar payment environment to customers across the EU and, ultimately, increase conversion rates and confidence with previously unfamiliar websites.”

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Barclaycard Spending Index Up 9.2% Year-On-Year in July

Barclaycard Spending Index up 9.2% year-on-year in July shows talk of Government austerity drive having little impact on consumer spending.

Consumer spending on cards saw a near double digit increase in August compared to the same month last year, challenging concerns that talk of reduced public spending is already forcing consumers to be more cautious.

According to the new figures released by Barclaycard, the amount spent on debit and credit cards, in-store and online, increased by 9.2% in August compared to the same month last year, with new autumn sales, discounts and back-to-school spending helping to keep the retail sector buoyant. The rising cost of both food and cotton may also be starting to filter through to retail prices, meaning higher spending.

This month’s increase represents the fourth month in a row that the annual growth rate has increased by more than 9%, indicating anything but a dip in confidence.

The figures challenge recent reports of a consumer spending slowdown and reduced consumer confidence, suggesting that a gap exists between what consumers say about their financial prospects and how they behave, with spending on the high street remaining strong.

Stuart Neal, head of Barclaycard UK Payment Acceptance said: “With leading retailers warning that the Government austerity drive will keep the economy in the doldrums and hit consumer confidence hard, it is good to see a fourth month of increased spending.”

“While there is some cause for viewing the near future with a certain amount of trepidation, recent indicators are good. Confidence remains relatively high, but it will be important to see how spending fares when public spending cutbacks begin to hit people’s pockets, and not just the headlines.”

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M&S Money Warns Insurance Homework Should Be A Priority For Todays Students

A new survey by M&S Money* has revealed that, as thousands of students prepare to head to university, the average student bedroom contains a massive £1620 worth of gear – yet only half of students have contents insurance.

The poll found that the average student crams into their room almost £699 worth of electrical gadgets and appliances, £444 worth of clothes, sports equipment valued at £246 and textbooks worth £231.

The huge value of a student’s bedroom is not surprising, with over half of students (55%) owning a laptop, 48% possessing a MP3 player and 20% a widescreen television.

The survey also revealed that 27% of students have been burgled while at university with 71% being burgled more than once.

Despite this, only 52% of students who took part in the survey said that they have insurance to cover their possessions whilst the items are in their student accommodation.

M&S Money points out that many students heading to university will not need to buy a standalone student policy and should check if their parents’ home insurance policy provides sufficient cover.

Students whose parents have M&S Premier Home Contents insurance receive unlimited cover for their possessions while living in student accommodation. This covers events such as damage, flood or theft from halls.

The student bedroom of 2010 is very different from student bedrooms of the 80s. To mark the 25th anniversary of the launch of the financial services arm of M&S**, M&S Money surveyed students who went to university in 1985 to find out their most cherished items.

Andrew Ferguson, M&S head of General Insurance, said: “While the contents of a student’s bedroom have changed a great deal in the past 25 years, one thing remains the same – they have expensive tastes.

“Students of 2010 preparing for the new academic year may see insurance as an unnecessary expense on top of everything else. But as our survey shows the modern day student bedroom is a goldmine for thieves, so insurance could be the best investment students make this autumn.

“Many students would be surprised to know that their valuables may already be covered – they just need to check whether their parents’ home insurance policy covers their property when away from home.”

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LV= Launches New Viral Game

LV= has announced the launch of “LV= Heartsville”, a new viral game that offers a number of prizes to be won.

Aligned with the theme of the current LV= TV advert, the premise of the new game is to fly a hot air balloon over the fictional town of “Heartsville” and avoid any obstacles that could ground the balloon. While the game boasts easy and user friendly game play, it becomes more challenging as the player progresses through the game.

Players can share the game with their friends via Facebook and create leagues to make it even more fun. A free prize draw is also available to users with prizes including two tickets for a Virgin hot air balloon ride, a Fortnum & Mason hamper or a £50 shopping voucher.

LV= Heartsville” has been created in order to assist the company in capturing customer data, increase LV=’s brand awareness and drive traffic to the company website, with LV=’s key products such as car insurance and life insurance getting a mention in the game.

Alan Lay, web content manager at LV= said: “We think it’s a great game, lots of fun to play, with some great prizes up for grabs and you can indulge in some friendly competition by setting up leagues with friends and family. “Heartsville” brings a little extra cheer to our audience, creating a buzz and engaging them with the brand, then driving them to our website to show them how we look after what they love in life.”

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LV= Asset Management Equities Team Celebrates Year Of Strong Performance

One year after joining LV= Asset Management (LVAM), the fund management arm of mutual insurance and investment group, LV=, Graham Ashby and his team are celebrating an impressive set of numbers for both the LV= UK Equity Income Fund and LV= UK Growth Fund.

Graham joined from Credit Suisse and has been the lead manager of the LV= UK Equity Income Fund since 1 September 2009. During the year to 31 August 2010, LV= UK Equity Income Fund returned 12.18% versus a FTSE All Share Index figure of 10.57% and an IMA UK Equity Income sector average of 8.22%, marking it as 1st Quartile and 6th Percentile*.

Under the stewardship of Michael Crawford, an experienced manager who has worked with Graham for over 10 years, LV= UK Growth Fund returned a much improved performance of 9.29% against the FTSE All Share Index’s 10.57% and an IMA UK All Companies sector average of 8.62%*.

Graham and Michael also brought Marcus Chandler and Mira Bhogaita with them from Credit Suisse. Together with long-standing LVAM fund manager Chris Price, they make up LVAM’s UK Equities team.

The UK equity portfolios have a ‘backbone’ of stocks which have a proven record in creating value for shareholders and where fundamental analysis indicates that these high returns are sustainable.

The team also believes that UK equity portfolios should also be diversified in absolute rather than relative terms. As a result, they seek to ensure adequate diversification by limiting the exposure to individual stocks and adopting a ‘benchmark aware’ rather than a ‘benchmark driven’ approach to portfolio construction.

Recently, in response to demand, LVAM has moved to a quarterly income distribution for the LV= UK Equity Income Fund, which helps with clients’ cash flow and is also in line with the trend for UK companies to pay dividends quarterly; an institutional income share class has also been added.

In July this year, LV= UK Equity Income Fund received a Standard & Poor’s ‘A’ rating and in addition, both Graham Ashby and Michael Crawford are ‘A’ rated by Citywire.

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M&S Money Goes Back To The Future To Compare Student Bedrooms

The average student crams into their room almost £699 worth of electrical gadgets and appliances, £444 worth of clothes, sports equipment valued at £246 and textbooks worth £231, according to the poll by M&S Money*.

The huge value of a student’s bedroom is not surprising, with over half of students (55%) owning a laptop, 48% possessing a MP3 player and 20% a widescreen television.

But students’ expensive tastes are nothing new as the survey also revealed what the typical university bedroom of 1985 looked like.

While today’s students listen to music through their MP3 player and stereo, students in 1985 enjoyed the sounds of Wham and Tears for Fears through their Walkman, ghetto blaster and turntable.

In the same year that ‘Back to the Future’ hit the big screens, the students of 1985 were watching the first episodes of Eastenders on their black and white TVs.

The 1985 student bedroom was also likely to contain an alarm clock, scientific calculator, Breville toaster, and even a landline phone for the lucky few.

The survey also revealed that only 8% of the 1985 students said they were burgled while at university, compared to 27% of current students.

Andrew Ferguson, M&S Head of General Insurance, said: “While the contents of a student’s bedroom have changed a great deal in the past 25 years, one thing remains the same – they have expensive tastes.

“Our survey shows the modern day student bedroom is a goldmine for thieves, so insurance could be the best investment students make this autumn.”

The survey was carried out to mark the 25th anniversary of the launch of the financial services arm of M&S**, today known as M&S Money.

M&S Money Reveals Brits Stick To Things They Know And Love

M&S Money has revealed new research that shows when shop keepers and businesses earn the British public’s trust, customers return time and time again.

From dentists to favourite shop keepers, on average these relationships with our favourite shops and people last the test of time, according to new research by M&S Money* to mark the company’s 25th anniversary.

The results showed that people have firm favourites among their shopkeepers and other professionals, with almost 25 million Brits remaining loyal to their favourites for 20 years or more. Six out of 10 say that good customer service is the main reason they stay loyal to a person or business and over half cite reliability and good value for money.

The report also showed that 1.3 million women have stuck with the same hairdressers for over 20 years and, on average, British adults have the same doctor for almost 13 years, with over 10 million staying with the same doctor for 25 years. The research also found that despite some people’s nervousness they stay faithful to our dentists for nearly nine years. It was also revealed that men stay with their main bank for 14 years and women slightly longer at 15 years.

Colin Kersley, chief executive of M&S Money, said: “Consumers will evidently stick with businesses and people who deliver great service and look after their customers. Most people can name someone they trust completely, whether cutting their hair, managing their money, decorating their house or fixing their car.

“People clearly feel strongly about good customer service, reliability and trustworthiness as these are reasons why they stay loyal for so long. After 25 years in business, M&S Money has stood the test of time and we know how important it is to continue earning the loyalty of our customers.

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Never Reorder Bank Checks with ezCheckPersonal MICR Check Printing Software

Personal check printing software has become the more and more popular owing to the efficiency and convenience it provides its users. Anyone fed up with writing checks by hand or complicated check-writing software that takes forever can find new satisfaction in the latest edition of ezCheckPersonal check writing software developed by Halfpricesoft.com.

New features in the latest edition ofezCheckPersonal make check writing even faster and easier. ezCheckPersonal is the personal and home-use version of the popular check writing software from software developer Halfpricesoft.com. The newly released version of ezCheckPersonal includes two new time-saving and money-saving features:

– Add a new check by duplicating an old check
– Import/Export features

The duplicating old check feature speeds up check printing for checks that are similar to previous checks. When customers write a check for a monthly bill, they can save the information so they can write checks for future months with just a couple clicks of the mouse. This can save a lot of time in paying bills or writing checks for other frequent payments. Once the old check information is imported, the user can modify amounts, dates and other information as needed.

All software from Halfpricesoft.com, including ezCheckPersonal, is designed to be incredibly easy to use. Customers can begin printing checks within minutes of downloading and installing the software. The intuitive graphical interface leads users step by step through the check writing and printing process.

“Simple, easy, fast. That’s what computer software should be,” said Halfpricesoft.com founder Dr. Ge. “You shouldn’t need a programming degree or accounting background to use personal finance or check writing software. That’s why we made ezCheckPersonal so simple and easy to use.”

The best of all, customers can try ezCheckPersonal for free , even get the full version forFREE.

Customers can go online to http://www.halfpricesoft.com/check-printing-software.asp and try ezCheckPersonal free for 30 days. This is a risk-free way for customers to see whether they like the software and make sure it meets their needs. The software customers download is fully functional for 30 days. After 30 days, customers must purchase a license key to unlock ezCheckPersonal for unlimited use. License keys can be purchased online for just $24 per installation.

Additionally, a special offer through TrialPay allows customers to get the full, unlimited version of ezCheckPersonal for free simply by trying products and services from partnering companies. Details are online.

ezCheckPersonal Software Feature List
– Support unlimited bank accounts
– Print your own checks on blank computer checks
– Print image logo and signature on checks
– Edit check layout and create customized personal checks
– Easy to use reports
– Easy data import/export
– Support multiple blank personal check formats (3 or 4 checks per page)

For more information about ezCheckPersonal and Halfpricesoft.com, please visit ezCheckPersonal software page online at http://www.halfpricesoft.com/check-printing-software.asp.

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LV Announces Strong Performance In First Half Of 2010

LV=, the mutual insurance, retirement and investment group, has announced a strong performance in the first half of 2010, with sales and trading profits significantly up on the same period of 2009.

Life cover sales are up 40% to £63.5m on an APE (Annual Premium Equivalent) basis, compared to £45.2m in the first half of 2009. This includes retirement business seeing a 36% increase with an APE of £48.3 (H1 2009: £35.4m) while protection and savings businesses saw a 55% increase with an APE of £15.2m (H1 2009: £9.8m).

General insurance GWP (Gross Written Premiums) were up 37% to £546.4m (H1 2009: £397.5m), this includes including new business GWP up by
39% to £85.0m (H1 2009: £61.3m). The results also confirm that LV= is now fourth biggest private car insurer (according to FSA returns 2009).

In asset management (LVAM), investment performance shows continued strong outperformance against benchmark for the with-profits portfolio. 85% of eligible funds are ranked in the first or second quartile of their peer groups for performance in the first six months of 2010 while H1 2010 sales exceed the total for 2009 (excluding third party institutional sales).

Mike Rogers, LV= group chief executive, commented: “Although the market environment remains challenging, our focus has paid off enabling us to
continue to grow profitably across the LV= Group. Our trading performance in terms of both sales and profitability was significantly up on the same period last year.

“In the life business, pensions and annuities spearheaded a strong performance, driven partly by legislation change moving the retirement age from 50 to 55. Profitability in life was also enhanced by improved cost control and by our development of new IFA accounts.

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LV= Research Suggests That Poor Sighted Drivers Put Lives At Risk

LV= has revealed new research conducted amongst motorists that shows many drivers are still getting behind the wheel, despite having poor eye sight.

The research conducted by LV= car insurance reveals that 4.2 million drivers who don’t currently wear glasses admitted their vision was ‘not perfect’ although they still drive and 1.1 million drivers who are prescribed glasses or lenses for driving said they don’t always wear them whilst behind the wheel.

Among the 53% of motorists that don’t currently wear prescribed glasses or lenses, the statistics reveal that nearly a quarter (23%) confess that their eyesight is ‘not perfect’, and around one in ten (11%) admit to finding it difficult to see at night and one in twenty (6%) say they struggle to see in poor weather.

Yet despite these problems a third of these motorists say they haven’t had their eyes tested in the last five years with a further one in eight (13%) saying they either had a test over ten years ago or they have simply never bothered.

Aside from the number plate reading test in the driving exam, drivers are not currently legally required to have an eye test until they are 70 years old, although medical experts recommend that all drivers have an eye test at least every two years, regardless of whether they think their eyesight is okay for driving.

And in a test among 256 randomly selected drivers, one in ten (9%) were unable to make out a number plate just over 20 metres away on their first attempt. This rose to 18% of all drivers aged 55 and over5.

If motorists drive when they cannot see clearly and do not meet the visual requirements, they could be fined £1,000, receive three penalty points or be disqualified from driving. If drivers are involved in an accident caused by their lack of vision they could be charged with reckless or dangerous driving and potentially face a prison sentence.

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LV European Ex-UK Growth Fund Adds Sterling Hedged Share Class

LV= Asset Management (LVAM), the fund management arm of insurance, investment and pensions group LV=, is enhancing its LV= European ex-UK Growth Fund with the addition of a Sterling hedged share class, in response to growing demand from institutional and discretionary clients.

The new Institutional Income GBP Hedged Share Class is a further designation of the Institutional Income Share Class launched last month. It allows clients to mitigate currency risk on their investments but also to express any strong currency views by providing for free switching between hedged and unhedged share classes without having to realise the investment or incur any capital gains tax liability.

Julian Thomas, Head of Product Development and Management, LVAM, commented: “LV= European ex-UK Growth Fund has achieved a remarkable track record of consistent performance for its clients over a number of years. In order to widen its appeal to investors, the Sterling hedged share class aims to reduce the underlying currency risk of the portfolio’s assets by hedging currencies to which the portfolio has material exposure.

“We believe this gives LVAM a competitive advantage by offering a product that few others do, allowing a greater number of potential clients to access the Fund’s strong performance.”

Matthew Wright, Head of Sales, LVAM, said: “We know that there is demand for this type of product from clients and indeed, we already have strong pipeline interest ahead of bringing it to market. This is further evidence that LVAM is prepared to extend the investment options of an impressively performing fund to meet client needs.”

LV= European ex-UK Growth Fund was launched in 2003 and is managed jointly by Mark Page, Richard Falle and Laurent Millet. Last month it secured an OBSR ‘A’ rating and it carries an ‘AA’ rating from Standard & Poor’s. It is the only fund to have outperformed both the benchmark index and IMA Europe sector average in every year since 2004*.

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Experian Launches ProtectMyID

ProtectMyID offers a comprehensive online service to allow consumers to keep track of where their personal information is being used to secure credit. The launch of the service follows research by Experian that shows identity fraud is on the increase and is more widespread than ever. Experian revealed that the number of identity fraud victims who sought help from the company last year leapt by nearly 20% compared to the year before.

ProtectMyID provides credit report monitoring with text or email alerts if any credit is applied for in the user’s name. Details of the activity and advice on what to do is then posted to the user’s personal and secure online account. As part of the service users also have access to a dedicated Experian caseworker who can offer individual advice to help resolve the suspected ID theft or other fraudulent activity. Other benefits of the service include free fraud insurance to cover the cost of resolution up to £75,000 (provided by ARC, underwritten by AXA) and the option for CIFAS Protective Registration.

The Experian research revealed that in 2009, people were taking longer to discover that they have become a victim of fraud, indicating that fraudsters are getting better at covering their tracks; the average time taken is now 416 days, up 17 days compared to 2008. Year on year, reported fraud rose most sharply in early summer, rising by 57% in May and by 74% in June – the highest number ever reported to Experian in any single month. The average financial loss per victim was £1,100 in 2009 and the most extreme loss reported to Experian was for almost £59,000.

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