Daily Archives: February 6, 2009

Banks, Credit Cards, Financial, Financial Services, Loans, Money, Personal Finance

Barclaycard has announced it is to freeze its rates for existing customers, as well as offering a reduced APR for new Barclaycard Platinum and Barclaycard OnePulse customers

Barclaycard is freezing the prices for all its UK personal customers for at least the next four months. Although committed to the principle of risk based pricing, Barclaycard has decided to suspend the process to help its customers, meaning no individual will have their purchase interest rate increased until at least June due to the change in their risk profile.

At least three million UK Barclaycard customers will benefit from the freeze in rates, with purchase interest rates being reduced by between 2.5% and 5%. Selected customers will be informed directly of the change, with half of these reductions being implemented in February and the remaining taking place throughout the year. These customers have been identified as having a low risk profile and they include both those who clear their account regularly and customers who borrow.

As well as freezing rates for its existing customers, Barclaycard has reduced the headline APR for its flagship Barclaycard Platinum credit card (the most popular card in the company’s portfolio) and Barclaycard OnePulse (the combined credit, contactless and Oyster card) by 2.5% to 12.4% for new customers. In addition, Barclaycard will continue to offer a full range of cards to new customers, depending on individual circumstances and needs.

Barclaycard has also established a new helpline for customers concerned about their financial situation. Those who believe that they may get into difficulty can talk directly to an expert and receive practical support and advice by calling the helpline number available in the credit card guidance section of the Barclaycard website.

By using behavioural data shared with other credit card lenders and additional information about the total borrowings of customers, Barclaycard can now able to predict accurately when customers may be getting into difficulty, and the company is launching a programme of contacting customers who are showing potential signs of financial difficulty before they miss payments, offering support and advice to individuals as soon as possible.

Barclaycard has committed not to contact customers for up to two months to seek payment if they are actively working with the free money advice sector to sort out their financial difficulties. Continuous training of collections advisors is being undertaken to ensure that all customers in difficulty are treated with compassion, empathy and respect. Barclaycard has also committed £4.3 million over the next three years to the company’s flagship community initiative Horizons, which it launched in 2005. Working with three charity partners, including Citizens Advice, the additional money will enable Horizons to support 450,000 lone parents and their children to deal with financial hardship and build their skills for a brighter future through a programme of debt advice, financial literacy training, grants and an employability programme.

Antony Jenkins, Chief Executive of Barclaycard, said: “We recognise that 2009 is going to be a difficult year for many people and we want to do what we can, when we can, to help Barclaycard’s customers.

“Today’s announcement will assist millions of our customers and we are determined to support them further, in innovative ways, over the coming months.”

Barclaycard Platinum, APR of 12.4% with 0% BT for 12 months (3.0% BT fee applies) and 0% on purchases for 3 months.

Barclaycard OnePulse, APR of 12.4% with 0% BT for 12 months (3.0% BT fee applies) and 5% cash-back on Transport for London spend plus 0.5% on all other spends until the end of 2009.

About Barclaycard:
Barclaycard, part of Barclays Global and Retail Commercial Banking division, is a leading global payments business which understands the needs of both purchasers and sellers. It enables retailers and merchants to accept cards, helps customers make payments through card, contactless and mobile applications as well as extending credit to consumers. In addition to the UK, Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.

Via EPR Network
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Banks, Financial, Financial Services, Money

Tracing Agency to help reunite customers with their dormant accounts

Tracesmart has been exclusively appointed by Britannia Building Society to help reunite missing customers with their accounts. As part of Britannia’s comprehensive program of activity to trace customers with unclaimed assets, Tracesmart, the Cardiff based tracing agency, is to trace people who hold accounts which have been dormant for 15 years or more.

Assets go missing in a number of ways; account holders lose track of accounts when they change address and forget to notify their financial institution; other assets are ‘lost’ when customers pass away and their relatives are not aware of accounts; so over time savings are forgotten.

The Government has defined a dormant account, in this instance, as one where there has been no customer activity for a period of 15 years. Astonishingly, vast amounts of money are lying unclaimed in financial institutions across the UK as people lose track of their assets. According to The Commission on Unclaimed Assets, one in three adults in Britain believes they have a dormant account of some description.

Tim Franklin, Managing Director of Member Business at Britannia, said; “Our programme to reunite customers with their unclaimed accounts has been successful, but there are some members who we’ve not been able to trace through the records we hold. We enlisted Tracesmart to find those customers using their advanced tracing methods and expertise.”

Michael Trezise, Tracesmart’s Managing Director, commented, “We are of course delighted to be exclusively appointed by Britannia, the UK’s second largest building society, to assist them with their asset reunification program. Our advanced data cleansing systems, skilled tracing agents and unique multi-tiered search solutions have enabled us to work closely with Britannia, reinforcing our claim to be the UK’s leading tracing agency. Tracesmart’s continued investment in key personnel and cutting edge technology is now reaping significant reward.”

Trezise added, “Following the enactment of the Dormant Bank and Building Society Accounts Act in November 2008, Tracesmart is now well placed to assist more and more financial institutions as they enter into their asset reunification program.”

For more information on the Tracesmart/Britannia asset reunification program visit http://www.tracesmartcorporate.co.uk/britannia/

About Tracesmart Ltd

Tracesmart Ltd formed in 1999, is one of the UK’s market leaders in the provision of online consumer data intelligence, serving both the consumer and corporate markets. To the corporate markets, Tracesmart offers a powerful data cleansing and tracing service in addition to an identity verification system, a facility that businesses and organisations from SME to Blue chip companies employ to combat fraud and money laundering activity. Tracesmart’s electronic ID service delivers fast, regularly u p d a t e d  and unfailing information and is relied upon by a growing legion of operators in the financial, legal and retail sectors.

Mike Trezise – is the founder and Managing Director of Tracesmart. With over 25 years tracing and fraud analysis experience his unrivalled knowledge provides the company with a distinct competitive advantage.

Dormant Bank and Building Society Accounts Act 2008 The Act was put in place to enable the banking industry to transfer unclaimed assets in the banking system so that they may be reinvested in society, whilst ensuring the rights of owners to be reunited with their assets are protected. The Act defines unclaimed assets as broadly covering all bank and building society accounts where there has been no customer-initiated activity for 15 years. The Act also allows for a reclaim fund to be set up to manage customer reclaim across the industry, on which the liability to repay customers will be placed, and to be authorised by the Financial Services Authority. The Act makes provision for assets to be distributed to the community via the Central Reclaim Fund, with a focus in England on youth services, financial capability and inclusion and (if funds permit) social investment. Devolved administrations will decide their own spending priorities.

 

Business, Debts, Financial, Financial Management, Financial Solutions, Money

Debt Advisers Direct have responded to new figures showing that UK gas prices have increased at over four times the rate of the European average, emphasising the importance of good financial management

Responding to new figures suggesting that British energy bills are rising four times faster than those in Europe, Debt Advisers Direct have advised consumers to take extra care over their finances – particularly with regard to repaying debts – and have said that anyone who finds themselves struggling with their debts should seek expert debt advice as soon as the problem emerges.

The figures, compiled by the Organisation for Economic Co-operation and Development (OECD), showed that energy prices have risen by 16.7% in Britain over the past year – over four times as much as the 3.8% average across Europe.

The OECD recorded a 1.3% rise in Denmark, 1.5% in Germany and 5.3% in Sweden. Of the developed nations studied, only Australia (20%) and Turkey (28.7%) experienced bigger price rises than the UK in the past year.

Energy companies have come under fire in recent months over their energy pricing –despite significant falls in the wholesale cost of gas and electricity, none of the major companies have cut their prices to consumers.

A spokesperson for Debt Advisers Direct said: “The OECD’s report demonstrates the extent to which UK energy prices have risen compared with other nations. A lot of billpayers have felt unfairly treated by their energy providers in recent months, and this news may have many wondering why the companies haven’t acted to reduce their prices yet.

“Scottish Power have recently announced a 10% cut to one of their gas tariffs, and other companies are likely to follow suit – but this cut does not cancel out the two big price rises made by most companies last year.”

The spokesperson added that a large number of people are still struggling to meet their financial commitments as a result of rising prices in the past year, with many of those experiencing debt problems.

“A combination of rising bills, rising costs of living and shrinking incomes have left many people struggling with their finances,” she said. “Some of those costs are starting to come down, but that won’t necessarily help those already in debt.

“Our advice to anyone in debt is to seek expert debt advice early. Even if living costs do come down, debt can still be a big burden and it’s important to tackle it in the right way.

“For people who want to reduce their monthly outgoings and simplify their finances in order to make their bills and debts more manageable, a debt consolidation loan might be the answer. A debt consolidation loan involves the borrower taking out a new loan to pay off their existing debts – effectively consolidating the debts into one.

“Most people who take out a debt consolidation loan lower their debt repayments by spreading them out over a longer period of time. Although this incurs more interest in the long run, it’s possible to save money in interest overall if the borrower is consolidating debts with a higher APR than the new loan.

“For more serious debts, a debt management plan could help. This is an informal agreement between the borrower and their creditors as to how the borrower intends to repay their debts – usually at a slower rate than originally agreed, and there may also be a freeze on interest and other charges.

“Alternatively, if there is no real chance of ever repaying the full debts in a realistic period of time, an IVA (Individual Voluntary Arrangement) may be the best option. An IVA is a legally-binding agreement between the borrower and their creditors for lower monthly payments, based on how much the borrower can afford.

”For an IVA to go ahead, creditors accounting for 75% of the total debt must approve the proposal. An IVA usually lasts for five years – and homeowners may be expected to release some of the equity in their homes in the 54th month of the IVA. On successful completion of the agreement, the remaining debts are considered settled.”

“Our advice to anyone unsure about how to tackle their debts is to speak to a debt adviser beforehand.”

Via EPR Network
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