Tag Archives: Payday loan company

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Employee Raises Money For Harambee For Kenya

Gary Owens, a customer support agent at Payday Express, is travelling to Kenya to help the Harambee for Kenya charity.

Harambee for Kenya works with street children, giving them somewhere safe to sleep and to receive medical attention, if required. As well as providing them with a home, the charity also sends them to school, feeds them and shows them care.

Gary is travelling with the 23rd Bromley Scout Group to a safe house in Kenya, where they will help with maintenance work and spend time with the children, many of them orphaned. The group will also visit another one of the charity’s sites to spend time with children currently enrolled in a feeding programme.

The group will be flying out on March 31 and will return to the UK on April 14.

Gary said: “We are pleased to be a part of this project so that we can help Harambee for Kenya in whatever way they need, and help to provide a caring atmosphere for the orphaned children now living in the safe house.

“We believe this trip will teach English Scouts that there is more to life than what we have here in the UK. It will give them an understanding of the benefit of learning other cultures and helping people,” he added.

Payday Express employees pay £1 each Friday to wear casual clothes to work. They donate the money collected to a different charity each month with March’s donation going to Harambee for Kenya to pay for clothing, schooling and feeding the children on all three projects that Harambee for Kenya currently has.

The charity is also looking to build a new house in another district in a bid to help 40 more children in the short-term, and hundreds more in the future.

Sarah Carroll, operations manager at the payday loan company, said: “I am very proud of Gary and his scout group which is dedicating itself to such a fantastic cause.

“And I am pleased that Payday Express can help contribute by raising money for projects Harambee for Kenya are working on.”

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Loan Company Sets Up Wii Fit For Staff To Promote Be Healthy Message

Online payday loan company Payday Express has declared March as a ‘Be Healthy’ month, to encourage staff to make healthy lifestyle choices.

As part of this, the company – which provides no fax payday loans – has set up Wii Fit Plus in the kitchen area, to enable members of staff to take a few minutes of exercise before and after work, or during their lunch breaks. The company also hopes the move will show that exercise can be fun, and that it can easily be built into a busy daily routine.

The company has also put up a ‘Be Healthy’ themed noticeboard in the kitchen, which gives staff information on how to drink and eat healthily, including useful tips on how to reduce the intake of salt and sugar, and how to increase levels of calcium, for example. Staff can also take advantage of free green tea tasters while reading up on the health benefits of the drink.

A daily email is also being sent with the subject line of ‘Be Healthy – Tip of the Day’. Each email includes tips, such as: “Take the stairs up to the office rather than the lift for some daily exercise”, and information on local gym membership deals.

“I think the ‘Be Healthy’ month is brilliant as it inspires you to make healthy choices,” said Therese Rydberg, marketing executive at Payday Express.

“The tips that are given on the board and in the emails are interesting and make you realise that being healthy is easier than you might think,” she added.

Throughout March, the company has also arranged for weekly deliveries of fruit to be distributed to each team. Each Monday fruit bowls are filled with a variety of fruit, such as pears, apples, bananas, plums, and clementines.

Carl Mountain, contact centre manager at Payday Express, said: “It’s great to provide our employees with the impetus to be healthy.

“People certainly seem to be enjoying the fruit, which is encouraging them to get at least one of their fiveaday and, as the saying goes, healthy bodies develop healthy minds.”

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express holds internal Trainee Team Leader Program for 2012

UK provider of payday loans online, Payday Express, has once again demonstrated its commitment to staff development with the hosting of the first Trainee Team Leader Programme for 2012.

Emma Furlong, group trainer at Payday Express, and the company’s operations manager Sarah Carroll, began the first programme for 2012 on February 10, with the aim of developing budding team leaders in different areas of the business. Six staff, from the company’s contact centre, collections, marketing and business development teams, will participate.

The programme involves weekly catch-up sessions in which participants receive coaching on management skills, as well as the chance to discuss exactly what the team leader role entails. They also get to share ideas and experiences and impart knowledge they have learned. They will work as acting team leaders while on the course in order to put their learning into action and will also get the chance to swap roles and run different teams as part of their on-the-job experience.

Operations manager, Sarah Carroll said: “Staff development is extremely important to us at Payday Express. This course gives high-achieving agents the chance to take the next step in their careers.

“Its success comes from giving them the chance to take what they learn in the training room each week and immediately practise it on the job. It’s also valuable for them to get the chance to discuss mistakes and difficulties with people in the same position as them,” she added.

Marketing executive, Therese Rydberg, said: “I am excited to get the opportunity to take part in this programme as it will help me to grow and take the next step in my career.”

The programme is designed to be suitable for employees from all departments within the payday loan company and is geared towards developing broad skills that can then be applied to their own jobs and teams.

To kick-start the programme, each participant is required to produce a SWOT (strengths, weaknesses, opportunities and threats) analysis on his/her own team, along with a personal development plan, which is then re-visited at the end of the course.

The programme also includes the following sections:
– Conducting monthly staff reviews
– Handling and steering conversations – this is a vital section in the programme and is revisited throughout, as it covers conversation and communication with peers, staff, management and customers
– Effective reporting
– Carrying out effective team incentives
– Interview techniques
– Coaching and development
– Absence management and operational overview
– Dealing with expressions of dissatisfaction
– Reporting upwards (to management)
– Process suggestions and implementation.

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Hold Graduate Recruitment Day To Grow Analytics Department

UK provider of cash advance loans, Payday Express, has held its first graduate recruitment day to attract young analytical talent to its rapidly expanding company.

The payday loan company invited 15 university graduates to attend the day and to undergo an intensive assessment process, consisting of a group task, presentation, interview and case study discussion. The objective of the recruitment day was to find promising analysts to join Payday Express’s analytics team, to help support and shape important business decisions.

After the gruelling process, one candidate was successful and has been offered the position.

Tim Trailer, managing director of risk and analytics, said: “It’s important to put a lot of effort into making sure we recruit the right talent, as the risk and analytics team plays a crucial role in giving management the information it needs to make business decisions, and in ensuring our processes are optimised.”

Analytics has been identified as a key focus area for the payday loans lender in 2012, with the aim of optimising operations and business strategy based on in-depth reporting and analysis.

The business plans to hold regular recruitment days, to offer high-achieving graduates entry level positions within the analytics team.

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Leading Payday Loan Company Implements New And Improved Induction Plan

Payday Express, a UK provider of payday loans online, has announced the implementation of a new and improved staff induction plan.

The move was made to ensure that staff training and development remains high on the agenda for Payday Express, a business that prides itself on understanding the value of ensuring all staff are equipped with the knowledge and skills they need to effectively and efficiently carry out their roles.

Richard Turner, HR adviser at Payday Express, said: “Payday Express is passionate about learning and development and makes every effort to ensure that this starts from the moment a new recruit joins the organisation.”

The induction, which marks the start of a training programme, involves being introduced to the company, its mission statement and its principles, before being given extensive training on anti-money laundering, data protection, customer service, learning styles and other key skills and knowledge areas.

After a revamp of the process by operations manager Sarah Carroll and group trainer Emma Furlong, the induction is now much more interactive and people-focussed – a change that has been introduced to ensure all new starters feel part of the team straight away. While the old induction programme involved open discussions, the new one takes interaction to a new level by incorporating group break-out tasks and quizzes designed to ensure that information has been taken in and understood.

The process also involves interaction between experienced team leaders and new starters, after which each group of new employees must deliver a presentation on what they understand about the different roles and teams within the company to be.

Sarah Carroll of Payday Express said: “Getting the new starters to engage with tenured staff is very effective as it means they’re not passively absorbing information and instead are actively participating in their own learning.

“So far this has proved to be a successful addition to our induction programme,” she added.

Group trainer at the payday loan company, Emma Furlong, said: “The induction is beneficial as it provides a great platform for new starters to integrate into the company, and gives them knowledge and insight into company values and functions to foster the right mindset for their role and future career.”

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Exciting office expansion planned for Payday Express

Provider of payday loans online, Payday Express, has announced plans to expand its current office space, in line with plans to grow the business with the arrival of 17 new starters in February.

The payday loan company moved to its current location from smaller premises in April 2011, choosing offices that had the potential for expansion in 2012. With all teams within the business now at full capacity – due to significant and rapid business growth – work has begun on preparing the additional office space for the relocation of the collections department by the middle of this month (February).

The relocation of this department will mean not only that it has room for further expansion, but also that the contact centre and business development teams have room to grow into previously shared office space.

Another team set to expand in 2012 is the analytics team, which recently held a graduate recruitment day and has plans to hold future events to find even more talented individuals.

Operations manager at Payday Express, Sarah Carroll, said: “Increasing office space is a positive sign that the company is growing, and that more opportunities will open up for new staff to join us and for existing staff to continue developing their careers.”

Payday Express has also announced that there is scope to take on more space in the building they currently occupy, which will enable further expansion later on in the year.

Marcus Tibbals, contact centre team leader, said: “It’s very exciting to work for such a fast paced and high growth business.”

The company, which offers payday loan applications online, plans to hold regular recruitment days as soon as the new office space is ready.

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express sets up contact centre support team to improve customer service

Payday Express, UK provider of cash advance loans, has restructured its workforce with the aim of dedicating further resources to customer care and support services.

This week, the payday loan company set up a new contact centre support department to take on administration duties previously performed by the customer services team, with a view to freeing up valuable time for advisers to be on hand to answer customer calls with increased efficiency.

Administrator positions within the newly formed team were offered internally and five experienced contact centre agents moved into the new department, with one external recruit completing the new team. Experienced contact centre team leader, Alison Eller, moved across to become a support team leader.

“I’m looking forward to heading up the support team. They are people with very strong administration skills, who will help make the various contact centre functions more efficient,” said Alison.

The contact centre support team will be focusing on answering customer emails as quickly as possible, as well as carrying out all administration functions within the contact centre department. Agents in the contact centre can now focus on their core competencies and offer the best possible service in response to information and queries on payday loans.

“Payday Express is continually focused on having the right people in the right roles to optimise the service offered to our customers,” said contact centre manager Carl Mountain.

“Setting up a new administration department enables employees whose strengths lie in this area to specialise in this, and for us to bring in new talent, while also building up the contact centre teams with employees that have strong customer service skills,” he added.

The latest re-organisation of the business follows the decision made in October 2011 to create a business development department to improve the customer journey through the applications process.

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express launches daily industry news portal

Payday loan company Payday Express has launched an industry news portal to give customers the latest daily news on everything from general credit and savings stories, to energy prices and consumer behaviour, spending and saving.

Each day experienced in-house journalists will write and publish interesting and pertinent articles to the Payday Express website, covering topics the company believes are relevant and interesting to customers.

News stories already featured on the Payday Express feed include: “Families urged to place children’s cash gifts into junior ISAs” and “Boost for overseas travellers as banks axe currency fees”.

Of the daily news feed, Liam Hills, an account manager at Payday Express, said: “I really enjoy reading the daily news articles and am sure that customers will find them informative too.”

Payday Express is hoping the daily news will inform customers and provide them with a one-stop-shop for all finance and consumer behaviour news and views, complementing the general information already available on the website.

Sarah Carroll, operations manager at the no fax payday loan lenders said: “We are always aiming to make improvements to the overall service we offer our customers, from the website through to our contact centre.

“This news service gives customers visiting our site the chance to keep up to date with current and pertinent news.”

The emergency payday loans provider is also planning to launch a blog in the New Year, with a view to offering quick and easy money-saving tips and more.

Via EPR Network
More Financial press releases