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Leading global forex broker Orbex with ‘Best Customer Support’ award from Forex Report

LIMASSOL, Cyprus, 06-Jul-2016 — /EPR FINANCIAL NEWS/ — Orbex, a leading global forex broker, is celebrating its 4th international award this year. Orbex has been recognized as the ‘Best Customer Support’ provider by one of the most authoritative industry’s websites – Forex Report, which has selected the winners in each category according to the strict criteria and traders’ feedback.

This prestigious award demonstrates the strength of Orbex customer-centric approach, as well as its leadership in responsible trading services. The focus on customer experience is a major guideline, aligning all the company’s activities and concentrating on protecting the best interests of the traders.

Orbex continuously improves the quality of the customer care and invests in new technological solutions, meant to reduce the waiting time and expand the growing set of support capabilities. Following the high ethical standards allows building long-term and sustainable relations with the traders.

“For us, the key element in supporting our clients is “Response Time,” as we understand how valuable time is for our traders. No matter which communication channel clients use, live chat, emails, call backs, social media, they get a response instantly. We align our interests with those of our clients by taking their needs to a personal level, and implement them,” commented Zaid Alkhatib, Head of Back Office & Support Department.

SOURCE: EuropaWire

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Saxo Bank Enables Online Islamic Trading

Saxo Bank A/S, the online trading and investment specialist, has enabled its clients to identify and trade Islamic compliant stocks and ETFs on more than 25 exchanges worldwide. The Bank selected IdealRatings Inc., a leading global Islamic compliant fund management service provider, as the most reliable source for identifying Islamic compliant instruments globally.

The compliance reasoning is based on commonly accepted and transparent Islamic guidelines defined by IdealRatings and Shariah Review Bureau with operations in Jeddah, Bahrain and Saudi Arabia and Manama. More than 12,000 stocks and Exchange Traded Funds (ETFs) are screened and researched on a monthly basis by IdealRatings.

Jakob Beck Thomsen, Regional head of Middle East and CEO Saxo Bank (Dubai) Ltd., said: “Islamic finance is one of the fastest growing sectors in the world today and we are excited to enable our clients to identify and trade Islamic compliant stocks online. IdealRatings is the industry’s most trusted brand for identifying and researching Islamic compliant stocks and we are confident in offering their data to our clients.”

Mohamed Donia, CEO of IdealRatings, added: “Saxo Bank A/S has always been an innovator and market leader in providing its clients with quality financial services and we are delighted to partner with them to provide this reliable information for their discerning investors.”

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Saxo Bank Receives Best Active Trading Tools Award At Shares Awards

Saxo Bank, online trading and investment specialist, has won the award for ‘Best Active Trading Tools’ at the annual Shares awards in London.

The Shares awards aim to recognise those organizations providing both innovative and high quality of service to the world of retail investment. The awards provide a platform for traders and investors to voice who are the best in the business.

Henrik Dyrholm Holst, Head of Platform Management at Saxo Bank, commented on the win: “Saxo Bank is proud to have been awarded for providing the industry’s leading trading tools. Saxo Bank is renowned for our online forex trading but SaxoTrader is a multi-product trading platform offering clients a wide range of opportunities to trade the world’s capital markets, from FX Options and Futures to CFDs on stocks, indices and commodities as well as popular investment products such as Stocks, Bonds and ETFs. We have continuously focus on making the trading experience for all types of traders as positive and intuitive as possible, and clearly guide users through the broad range of features on the platform. In 2011 we have also upgraded the platform with winners/losers stock in intraday real-time across all 23 stock exchanges covered by Saxo Bank. In addition, we continue our investment in optimizing and adding new trading tools and are happy to announce the imminent launch of our cutting edge trading apps for both Android and iPhone.”

Saxo Bank’s trading platforms have defined the company’s success in the online trading space for over a decade. Since introducing the SaxoTrader in 1998, Saxo Bank has enhanced and improved its platforms to meet the evolving needs of forex traders and investors in a continuously changing industry.

Shares is the leading weekly publication for stock market professionals and private investors and as such is read weekly by thousands of analysts, fund managers, stockbrokers, company directors and private investors. The Shares’ team of expert writers is highly regarded in the City and their comment frequently influences the market’s view of individual companies and their underlying share price. The magazine’s easy-to-read style and depth of analysis has made it the indispensable weekly read for those actively investing in the UK stock market today.

A full list of awards can be found at http://www.sharesawards.co.uk/awards/.

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Saxo Bank Continues International Expansion With New Office In Moscow

Saxo Bank, the online trading and investment specialist today announced the opening of a new representative office in Moscow in order to respond to growing demand by Russia’s sophisticated investor base.

The opening of the Moscow office is a strategic move by online trading specialist to strengthen and expand its position as a leading provider of online trading and investment solutions. The office will act as a broker boutique offering Russian investors a broad list of exchanges and instruments available through Saxo Bank’s award winning trading platform.

There have been promising developments in Russia this year, with retail sales growth accelerating in August reaching 7.8% year on year (y/y). Unemployment declined whilst real wage growth picked up to 3.9% y/y which has filtered through to every segment from discount to luxury. Consumers’ increasing maturity and sophistication has increased the HNW sector of the market and thus stimulated their risk appetite and desire for better returns, which fits Saxo Bank’s investor profile.

The Moscow office will be headed by newly appointed COO Igor Dombrovan, who said: “Sustainable success is driven by customer focus, and the new representative office will enable us to have greater access to clients in Russia. The Russian retail market has demonstrated solid growth rates over the last several years, making the sector one of the most actively developing markets in the economy. This has been fuelled by growth in the overall economy, growing consumption and an increasingly organised marketplace. The new office will enable us to further support and educate this growing market with its highly sophisticated investor base.”

Kim Fournais and Lars Seier Christensen, co-founders and CEOs of Saxo Bank, said in a joint statement: “While opening an office in Moscow is a strategic decision to support our European expansion and growth strategy, it has always been a priority for Saxo Bank. Russia has always been a good market for Saxo Bank because Russian clients are highly sophisticated investors. The new office will enable us to provide a more comprehensive on-the-ground service to clients and potential clients in the region.”

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Saxo Bank Announces New Offshore Renminbi CNH

Saxo Bank, the specialist in online trading and investment, today announced that the new USDCNH currency cross is now available on its trading platforms. Clients of Saxo Bank will now be able to trade the offshore Chinese renminbi against the US Dollar.

Streaming prices on ticket sizes up to USD 3 million will be available during regular FX trading hours from 8am Mondays Sydney time to 5pm Fridays New York time. Larger trade sizes will be available on a Request for Quote (RFQ) basis. The Margin Requirement for the USDCNH is 8% and the minimum trade size is USD 5,000 notional.

The USDCNH will be available to all Saxo Bank’s clients, including those of white label clients, but will not be available to clients of Saxo Capital Markets HK.

Claus Nielsen, Head of Trading, Saxo Bank comments: “Over the past few years, the Chinese government has allowed the renminbi to appreciate against the US Dollar, and has gradually deregulated the currency’s trading. CNH offers an important option to take and manage renminbi risk and exposure to real investments and positive yield. The development of the offshore renminbi CNH is integral to China’s broader strategic plans to internationalise and turn the renminbi into a viable reserve currency.

“London, whose 37 per cent share of the global forex market is twice the one of its nearest rival New York, has just been officially approved by China as an offshore centre for trading renminbi. We expect USDCNH to become an interesting trading currency for our clients in the future.”

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Saxo Bank Announces New Shareholder

Saxo Bank is pleased to announce that TPG Capital, one of the world’s leading investment firms, will become a major shareholder in Saxo Bank. Following the signing of a purchase agreement, a TPG Capital affiliate will acquire a 30% stake in the Company (along with an option to increase its stake to 40%) from existing investors, including General Atlantic, a global growth investor and Banco Espirito Santo, a leading Portuguese bank, amongst others. The founders, Kim Fournais and Lars Seier Christensen will retain majority ownership and continue in their roles as CEOs, also in the event that TPG Capital exercises its option to acquire 40%. TPG Capital’s investment is subject to customary regulatory and competition authority approvals.

General Atlantic invested in Saxo Bank in 2005 and both Espirito Santo Financial Group and Banco Espirito Santo invested in Saxo Bank in 2008. Banco Espirito Santo will continue to build the commercial cooperation that the bank has had with Saxo Bank since 2008, namely through Banco BEST that is owned by both entities.

Kim Fournais and Lars Seier Christensen, founders, CEOs and majority shareholders in Saxo Bank said in a joint statement: “We are delighted to welcome one of the world’s leading investment firms as a major shareholder and business partner. This new phase in Saxo Bank’s growth stems from the strong foundation built with the support from our selling shareholders, who have shared in our success to date. We remain enthusiastic about Saxo Bank’s future and look forward to working with TPG Capital to capitalise on the many opportunities ahead.”

Asiff Hirji, Partner at TPG Capital said: “Saxo Bank has achieved impressive growth and we look forward to supporting the future diversification strategy. TPG Capital has a strong track record of investing in and growing financial services businesses, particularly those seeking further expansion in emerging markets, where we see tremendous opportunities for Saxo Bank. We look forward to working with its two founders and CEOs.”

Bill Ford, CEO of General Atlantic and Ricardo Salgado, CEO of Banco Espirito said in a joint statement: “We have been pleased with our partnership with Saxo Bank over the last several years and consider this a very successful investment.”

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Saxo Bank Launches New TradingFloor.com

Saxo Bank, the online trading and investment specialist, has announced the re-launch of TradingFloor.com, its trading commentary, news and analysis web site. It represents the first upgrade since the site was originally launched mid-2009.

The new site still provides a wealth of information about financial markets to help users make informed decisions when investing. Specifically it covers forex, equities, commodities and macroeconomic data, but it now also reflects the overall goal of building a closer rapport with users to allow for greater engagement and more interaction.

“The new release signifies Saxo Bank’s ongoing commitment to improving the site’s value to clients, prospects and the Bank,” said Hugh Taggart, the head of Saxo Bank’s Content & Strategy Team. “The upgrade also represents the start of an ambitious roadmap to include closer integration with social media channels.”

Some of the improvements include:
– User accounts, a unique user log-in function allowing users to create their own customised dashboards, set and save their interests (including following individual blogs and authors and linking their Twitter accounts) and comment on and ‘like’ content
– Refreshing new branding and overall design
– More analysis from a wider range of sources, including qualified guest contributors
-Educational content on forex, forex options and (CFDs) from Saxo Bank and its trading staff
– Improved content RSS/Atom feed capabilities

The new TradingFloor.com still contains an economic calendar, stock screener and basic free forex charting package.

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Saxo Bank Launches SaxoTrader 2.5 with Improved Navigation and Position Management

Saxo Bank, the specialist in online trading and investment, has announced the launch of SaxoTrader 2.5, the latest update to its multi-asset class trading platform. The new version includes improved navigation and added features to manage positions and orders, and is available to customers from July 2011.

Saxo Bank has replaced the old SaxoTrader menu with an intuitive, easily navigable ribbon-style toolbar. The menu items are now grouped by function which takes up less screen space whilst making the breadth of functions available more accessible and simple to use. “News and Research” as well as “Account” tabs enable users to easily access all the information they need. In addition, new product icons clearly differentiate the various products tradable on the platform.

Enhanced position management features include a module allowing users to view and manage positions and related orders in one integrated workflow. This enables to flexibly close positions, set stop and limit orders, and provides users with a customisable display of all open and closed positions. A heatmap visualisation gives them an additional instant overview of the performance of their positions.

Henrik Dyrholm Holst, Head of Platform Management at Saxo Bank, commented:
“SaxoTrader 2.5 is designed to make trading even faster and more efficient. Nowadays, traders demand intuitive tools that are rich in data and analytics. SaxoTrader is a multi-asset trading platform with a specific set of tools for each asset class. We have therefore focused on making the trading experience for all types of traders as positive and intuitive as possible, and clearly guide users through the broad range of features on the platform.”

This latest release is a subset of the functionality Saxo Bank will be adding to SaxoTrader. The Bank will continue to upgrade the platform in phases this year.

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Saxo Bank Wins Two Awards At The World Finance Foreign Exchange Awards 2011

Saxo Bank, the specialist in online trading and investment, has been named “Best Forex Broker in Northern Europe” and “Best White Label Solution Provider” in the World Finance Foreign Exchange Awards 2011. This accolade acknowledges Saxo Bank’s position as an established FX house and its leading role in the foreign exchange market.

Kim Fournais and Lars Seier Christensen, founders and co-CEOs of Saxo Bank, said in a joint statement: “We are delighted that Saxo Bank has won these two awards. Modern traders and investors demand usability, mobility, performance, and service when executing online trades, all of which we will continue to provide our clients with.”

Saxo Bank, which is renowned for aggregating liquidity from the world’s leading FX dealers, facilitates Forex trading on three different online platforms, covering the needs of those who are new to the Forex markets as well as professional investors who demand a wide selection of trading instruments and a variety of product types for multi-asset portfolio creation.

Saxo Bank’s many years of experience in the online trading business and accumulated knowledge of the markets as well as the needs of clients translates into a proven success formula for completely scalable White Label solutions. The solution is built around a customised version of Saxo Bank’s award-winning platform and then branded under the White Label Client’s name.

The World Finance Awards are chosen by an expert panel. They identify industry leaders, individuals, teams and organisations that represent the benchmark of achievement and best practice in the financial and business world. Now in their fourth year, the awards reflect a wider spectrum of financial services and related industries than ever before.

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Saxo Bank’s ForexTrading.com adds new product offerings

Saxo Bank, the online trading and investment specialist, has announced the addition of 12 CFDs on major stock indices and 7 commodity CFDs to its ForexTrading.com platform for private traders.

ForexTrading.com was launched by Saxo Bank in early June 2011 and provides traders with browser based and downloadable trading platforms, supporting a range of the world’s most liquid forex, and CFD instruments at competitive spreads.

Claus Nielsen, head of markets at Saxo Bank, said: “The addition of stock index CFDsand seven further commodity CFDs to ForexTrading.com now enables private investors to trade in the most liquid contracts across a range of asset classes. The majority of clients use ForexTrading.com as a no thrills account to trade currencies, however we want to make sure that they have the opportunity to leverage the opportunities they see in other asset classes.”

“We expect dedicated index and commodity traders to enjoy the tight spreads for the CFD indices. The indices are priced competitively with the UK 100 and Germany 30 indices spread going as low as 1 point and the US SPX500 as tight as 0.75 points.”

The minimum initial deposit when opening an account with ForexTrading.com is $2,000 or equivalent, and no interest will be paid on funds on deposit. ForexTrading.com supports retail trading accounts and offers support and service in English.

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Saxo Bank Stays With Riis Cycling in 2012

Saxo Bank and Bjarne Riis, owner and manager of Riis Cycling A/S, have announced that Saxo Bank, a sponsor for the cycling team since 2008, will remain co-title sponsor in 2012 with SunGard, one of the world’s leading software and technology services companies.

Bjarne Riis said: “It is indeed a great day for our cycling team. Saxo Bank is an extremely professional company, so I am proud that Saxo Bank has a strong faith in our work and continues to see the commercial benefits in sponsoring our team.”

“Since 2008 we have shown in both words and actions that we are a great match, and I am convinced we will continue to grow together because of the obvious benefits in a long term relationship. The continuity in our partnership also means a lot for the riders and for me personally. Now we can focus all our attention on creating results and the working process of putting together a strong rider group for next year.”

Saxo Bank, the online trading and investment specialist, recently launched Saxo Privatbank, combining traditional banking services with a professional investment universe, and the bank says it has taken a strategic decision to continue the sponsorship in 2012.

In a joint statement, Kim Fournais and Lars Seier Christensen, co-CEOs and co-founders of Saxo Bank, said: “Saxo Bank has always believed it was a sound commercial decision to support Bjarne Riis and the rest of the team but at the same time, it is hard to exaggerate the impact Bjarne Riis has on Danish and international cycling. We have a genuine desire to support Bjarne and provide the team with the necessary resources it takes to stay on top. Bjarne Riis and the team are a huge inspiration and motivation for many young talents, and Saxo Bank is proud to continue to ensure a world class cycling team in Denmark.”

The name of the team will remain ‘Saxo Bank-SunGard Professional Cycling Team’.

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Markit BOAT to Provide First CFD Trade Reporting System to Saxo Bank

Markit, a leading, global financial information services company, has announced that Saxo Bank, the online trading and investment specialist, will begin to report its contract for difference (CFD) trades via Markit BOAT, the trade reporting platform, in September 2011.

Saxo Bank will become the first financial institution to report its CFD Single Stock trades on a voluntary basis, in a bid to bring greater transparency to this fast growing market.

Sophia Kandylaki, Director, Head of Markit BOAT at Markit, said: “We are excited that such a large player in the CFD market has decided to report its trades via Markit BOAT. We will be enhancing our platform to identify CFD trade reports with a unique trade flag. This will differentiate these trades from all other cash equity trades reported to our venue and support Saxo Bank’s efforts to make this market more transparent.”

Claus Nielsen, Head of Markets at Saxo Bank, said: “Saxo Bank has always been a leader and innovator when it comes to transparency and fairness in the trading arena. We are committed to set new standards and by taking an over the counter CFD product like CFDs, and publishing our execution to Markit BOAT, we will bring added value to our clients. This initiative makes the CFD product 100% comparable with the listed stocks traded at the exchange which will have a positive impact on the industry.”

CFDs are over the counter (OTC) contracts between two parties in which the buyers pay the sellers the difference between the current value of an asset and its value at contract time. CFD trades do fall within the scope of the European Union’s Markets in Financial Instruments Directive (Mifid) but trades are not required to be reported to the market.

Markit BOAT gives users access to trade reports on an average of EUR 375 billion of OTC trades in equities every day. This is equivalent to approximately 70% of the daily volumes reported on all European OTC equity markets.

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Saxo Bank Announces Ole Sloth Hansen to Visit Dubai

Saxo Bank, the online trading and investment specialist, has announced that Ole Sloth Hansen, senior commodity Manager at Saxo Bank, will be visiting Dubai in early June to discuss with investors and the financial media recent trends in commodity prices, which have risen dramatically over the past two years.

Total investments into commodities have risen 250 per cent from US $159 billion in 2008 to $400 billion in 2011, according to Barclays Capital, with investments in gold and silver rising three-fold during the period.

Hansen recently observed that investment flows into commodities have been very strong due to a combination of strong fundamentals and new inventions, such as exchange traded funds (ETFs), which has made the sector accessible to everyone.

“ETFs have had a strong impact on the commodities market, making them accessible to everyone from the biggest hedge fund managers to the retail investor,” said Hansen.

“May has been a month of setbacks across most commodities. Prior to this, commodities had been outperforming bonds, equity and currency investments, so it is most likely that this deceleration is just a temporary correction in an overall bullish market.”

Ole Sloth Hansen is a specialist in traded futures with over 20 years experience, both on the buying and selling side. He joined Saxo Bank in 2008 and today works as a senior manager analysing a diversified range of products from fixed income to commodities. He previously worked for 15 years in London, most recently for a multi-asset Futures and Forex Hedge fund where he was in charge of the trade execution team.

Ole Sloth Hansen will be in Dubai 7/8 June to discuss the commodities landscape at present and the new strategies for entering the market through ETFs.

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Saxo Bank Publishes OTC FX Options Market Information And Client Position Data

Saxo Bank, the specialist in online trading and investment, is first to publish market data from the FX Options OTC market. The data, which will be published three times a day on Tradingfloor.com, will greatly enhance traders’ understanding and ability to profitably trade FX as an asset class.

This initiative signifies Saxo Bank’s unique position as a leading market maker in the interbank OTC markets and exemplifies the value that Saxo Bank’s active participation offers to its FX clients.

Information included in the posts is:
– ATM volatilities, which shows the change in volatility of currency pairs
– 25-Delta Risk Reversal, the most widely used parameter in gauging market direction
– OTC Volume index, based on interbank OTC FX Options trade activity
– Market Pin Risk, which shows large strikes that have traded in the interbank market and may act as magnetic levels for the spot price in the future
– Charts, the graphical illustration of Risk Reversals and Implied vs. Historic Volatility
– Retail Position Ratio, which shows client sentiment (bullish/bearish) based on actual client positions
– Current FX Options Board Prices, which allows interested parties to see the competitiveness of Saxo Bank’s streaming quotes

Events in the OTC FX Options market have a direct impact on the development in the Forex spot market. Therefore, this type of data has historically been extraordinarily difficult and costly for traders to acquire. Saxo Bank is making this information publicly available to anyone interested in the Forex market, the largest and most liquid market in the world.

In a statement, Edward Voorhees, Global Head of Foreign Exchange at Saxo Bank, said:
“For market makers in the OTC FX Options market the trend has for some years been risk aversion, which has led to major institutions dramatically reducing their market making activities. Saxo Bank has remained very committed to its market making activities in the FX options space. The reward for being an active market participant is the valuable insight we gain. The options team at Saxo Bank is very proud to be able to share these insightful flow details with all our clients at no added cost.

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