Payday Express, a UK provider of payday loans online, has announced the implementation of a new and improved staff induction plan.

The move was made to ensure that staff training and development remains high on the agenda for Payday Express, a business that prides itself on understanding the value of ensuring all staff are equipped with the knowledge and skills they need to effectively and efficiently carry out their roles.

Richard Turner, HR adviser at Payday Express, said: “Payday Express is passionate about learning and development and makes every effort to ensure that this starts from the moment a new recruit joins the organisation.”

The induction, which marks the start of a training programme, involves being introduced to the company, its mission statement and its principles, before being given extensive training on anti-money laundering, data protection, customer service, learning styles and other key skills and knowledge areas.

After a revamp of the process by operations manager Sarah Carroll and group trainer Emma Furlong, the induction is now much more interactive and people-focussed – a change that has been introduced to ensure all new starters feel part of the team straight away. While the old induction programme involved open discussions, the new one takes interaction to a new level by incorporating group break-out tasks and quizzes designed to ensure that information has been taken in and understood.

The process also involves interaction between experienced team leaders and new starters, after which each group of new employees must deliver a presentation on what they understand about the different roles and teams within the company to be.

Sarah Carroll of Payday Express said: “Getting the new starters to engage with tenured staff is very effective as it means they’re not passively absorbing information and instead are actively participating in their own learning.

“So far this has proved to be a successful addition to our induction programme,” she added.

Group trainer at the payday loan company, Emma Furlong, said: “The induction is beneficial as it provides a great platform for new starters to integrate into the company, and gives them knowledge and insight into company values and functions to foster the right mindset for their role and future career.”

Via EPR Network
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