Employee development is at the top of the agenda for short term loan provider Payday Express, which has recently created a new Group Trainer role for one of its rising stars.

Emma Furlong began work at Payday Express in September 2008 and progressed quickly from the role of Customer Support Agent to Senior Customer Support Agent, and then Customer Support Team Leader.

After recognising her passion and aptitude for training and mentoring staff, the payday advance loans company helped Emma to develop her new role and formally launch it in February this year.

Since then Payday Express has also been funding Emma’s place on a training course, with the aim of her attaining a CIPD certificate in Learning and Development Practice. She has so far passed all modules – the only person in her class to have done so – and hopes to become an associate member of the CIPD.

Emma’s journey has been similar to the advancement of many other staff members at Payday Express. Jamie Clifton, who began as an Administrator, is now a Junior Business Analyst; and Charlotte Morris and Ann Shepperley, who started as Customer Support Agents, have now embarked on careers as UAT Testers, where they are helping to test new systems and improvements to their instant approval payday loans website.

Other recent promotions include that of Lara Toomey, who has risen from Debt Administrator to Senior Debt Administrator; and Therese Rydberg, who has progressed from Marketing Administrator to Marketing Executive.

Richard Turner, HR Advisor at Payday Express, commented: “We are always looking for people who wish to develop their careers and will always invest time and money in someone who shows drive and passion to succeed.

“Emma is an excellent example of this. There is nothing better than seeing someone progress and it shows all employees that the opportunity is there to go down any route they wish to.”

With this focus on career development, Emma and Operations Manager Sarah Carroll have worked together to develop an intensive internal Trainee Team Leader (TTL) programme, which has been undertaken by Collections Agent Paul St Ledger and Customer Support Agent Marcus Tibbals, with a view to becoming department Team Leaders at the end of this month.

Via EPR Network
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