Tag Archives: payday-express

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Appoints New Project Manager

A new IT project manager has been appointed at short-term loan provider Payday Express, as the company drives forward its business by prioritising key systems and projects.

Rajeev Chakraborty started work at the instant approval payday loans company on September 15, succeeding contract project manager Femi Awoyemi, who was responsible for the successful deployment of the company’s new loan management system in June.

Rajeev brings with him valuable skills and experience working with agile software development, at a time when the IT team transitions to this new methodology.

His role will include managing a range of projects undertaken by Payday Express’s internal development team, which constantly seeks to improve the service delivered to customers. The team is currently working on developing a system to be able to take customer applications over the phone, and will soon develop a customer portal, to enable customers to log in and easily manage their accounts via the company website.

He will also work closely with digital marketing project manager Nushin Nahidpour, who manages the fast payday loans company’s out-sourced development projects.

These projects include adding new features such as a blog and daily news feed to the website.

“I am really looking forward to working with the teams at Payday Express and growing with the business,” said Rajeev.

“The environment is amazing – there is a real buzz when one enters the workplace, reflecting the enthusiasm of staff and the speed at which the company is growing. The emphasis placed on continual improvement is exciting!”

Nushin added: “We are really pleased to welcome Rajeev on board and can already see that he is an excellent addition to the team, with his enthusiasm and experience with agile project management and software development.

“Our projects are fast-moving and varied, so it is vital these are managed by a dedicated and delivery focused PM.”

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Customers To Benefit From Faster Payments

Short term loan specialist Payday Express now has the ability to fund loans within 45 minutes of application, thanks to a new loan management system and faster payment procedures offered by banks.

The company has offered same-day loans for some time, with the use of a straightforward online application form, and cash transfers occurring three times each day. Now, however, following deployment of a new loan management system, loans can be distributed every 45 minutes.

This speedy service is complemented by the faster payments facility operated by many banks, meaning that transferred funds clear immediately. Money can therefore be received by many Payday Express customers within one hour of application.

Loans till payday, which have grown in popularity in recent years, give borrowers access to small amounts of money for short periods to smooth out the peaks and troughs they may experience with their income, without them having to build up long-term, high-level debt. They are ideal for those who don’t wish to use ongoing credit resources such as credit cards, bank overdrafts and long-term bank loans, offering an alternative credit solution to temporary cash flow issues.

Payday Express offers fast payday loans valued between £80 and £800, which customers re-pay on their payday, once cash flow is no longer an issue.

Payday Express operations manager Sarah Carroll said: “If customers simply want to borrow a small amount of cash for a short period to cover unanticipated expenses, or to use as a stop gap between salary payments, they want to be able to apply for the money simply and discreetly – and to receive it quickly.

“At Payday Express, we have worked hard to develop our systems and our website to meet these expectations. Since launching our online application service in 2008 we have enabled customers to discreetly apply for a loan and receive an approval decision within a matter of minutes and then, if approved, to get their money the same day.

“However, we’ve now improved our offering further, with the introduction of a system that transfers money every 45 minutes. Our customers can therefore receive their money within less than an hour of applying, subject to status.”

It is important to note that, although most customers can receive their funds within less than an hour of application, this is subject to status and whether additional verification is required, as well as being dependent on their bank’s facilities.

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Uses ‘Stars’ Scheme Alongside Charity Contributions

Short term loans provider Payday Express has explained how it combines a peer recognition program with a charity scheme to maintain staff morale and encourage social responsibility.

Operations manager Sarah Carroll, who began working at the instant approval payday loans company two years ago, introduced a ‘Dress Down Friday’ imitative which allows staff to dress casually on the last day of the working week if they contribute £1 towards a charity fund.

At the end of each month, a donation is made to a charity chosen by a group of employees who have been named ‘Payday Stars’ for that month. Another scheme introduced by Carroll, ‘Payday Stars’ is a peer recognition programme which encourages staff to nominate any of their colleagues whom they feel are deserving of special attention that month, as a result of performing exceptionally well or going beyond the call of duty to fulfil their responsibilities.

The entire company is informed of the nominations and a winner selected from each department. Each of them is then awarded £20 in shopping vouchers, and the winners collectively decide which charity should benefit from the month’s ‘Dress Down Friday’ funds.

Charities to have previously received donations from payday advance loans company Payday Express include NSPCC, the Alzheimer’s Society, the Teenage Cancer Trust, World Horse Welfare and Stepping Stones Nigeria, among many others.

Payday Express Contact Centre Team Leader Alison Eller said: “We’re very proud of our ‘Payday Stars’ program, which enables staff to receive recognition from peer nominations, and to be rewarded for exceptional work.

“An added bonus is allowing the winning staff members to select a charity that is close to their hearts to be the recipient of our combined donations for the month, giving them the chance to make a difference and give to those less fortunate.”

Collections Agent Steven Marshall added: “It’s great seeing the letters of thanks from the monthly charity we’ve donated to and knowing we’re doing our little bit each week to help different causes.

“I really like the fact that Payday Express has a ‘give back’ focus and that they also encourage staff initiatives to support causes such as Red Nose Day and Movember – often with hilarious results!”

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Highlights The Benefits Of Payday Loans

Following a rise in the number of people using short-term loans to advance their income at the end of financially difficult months, provider Payday Express has offered an insight into the benefits of this straightforward credit resource.

Payday loans meet the needs of customers who are looking to borrow a relatively small amount of money to be repaid over a short period – often to ease personal cash flow in a month with unusual or additional expenses.

These short-term loans, also known as fast payday loans, act like a salary advance, providing a way to bridge the gap when money is tight before the next payday. Funds are generally paid out on the same day upon which they’ve been applied for; and are then paid back once a person has received their next wage payment.

The demand for such loans is on the rise, with financial price comparison website Moneysupermarket.com reporting a 400 per cent increase in the number of searches for the products between January and March this year.

Payday Express Operations Manager Sarah Carroll said: “For customers who have temporary cash flow issues because of larger than anticipated bills and expenses within a month, or who are faced with emergency expenses, payday loans offer customers a choice alongside other credit options.

“This choice is often cheaper than alternatives, such as an unauthorised overdraft – and it is a simple solution to short-term credit needs, where the cost and duration of the loan is known upfront, and which doesn’t involve running up long term debt.”

The company is keen to stress that same day loans are not designed for unemployed people or those on very low incomes or benefits.

Instead, they offer a straightforward choice to employed people who have simply found themselves a bit short between paydays. The loans are simple to apply for online; funds are received quickly, sometimes even within an hour; and the repayment structure is clear.

Customers know from the very beginning exactly what needs to be repaid and when. For example, if a person borrows £80, they will need to pay back £100 once their next wage instalment has been received. This is generally cheaper than incurring unauthorised overdraft fees and can be more appropriate than arranging a longer term bank loan when credit is only required for a short period.

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Underlines The Importance Of Effective Staff Inductions

With its recruitment at an all-time high, payday loans specialist Payday Express is keen to point out that a proper induction plays a key role in maximising the potential of new staff.

The instant approval payday loans company recently welcomed 12 new faces into its midst – the highest number of new employees it has ever taken on at one time.

To ensure that new starters are able to embark on their development within the company from the outset, Payday Express has devised an induction process in which all new starters take part to introduce them to the company mission, vision, policies and processes; as well as helping them to develop a big-picture view of the business and where they fit into it.

Lasting two days, the process gives new employees an introduction to how each department operates and how it relates to the rest of the business. The induction also includes training in anti money laundering (AML), data protection, customer service and learning styles, among other subjects.

Following the initial two-day welcome programme, new starters at the fast payday loanscompany then spend two weeks becoming acquainted with the company’s systems and processes and are assigned a ‘buddy’ – an experienced member of staff – to advise them and be on hand to answer any questions they may have.

Payday Express Operations Manager Sarah Carroll said: “We’re very focused on making the effort to recruit the right people for the job and, once we have, to ensure they hit the ground running with training and development.

“This is so that they can play a part in delivering the exemplary service we aim to offer our customers, add value to the organisation, and develop within their careers.

“We are passionate about learning and development and it is important for us to make every effort to afford our staff learning opportunities from the moment they join our company.”

HR Advisor Richard Turner added: “”It’s exciting to see how much the business is growing, with how many new staff we’re hiring. It’s great to see so many new faces this month – and I wish everyone the best of luck in their new roles.”

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Keeps Staff Motivated With Seasonal Incentives

Short term loans provider Payday Express has revealed that high staff morale is an essential ingredient in its recipe for success, with senior managers and team leaders dedicating a huge amount of time and effort to devising and running incentive schemes.

The latest initiative within the Contact Centre and Collections departments of the instant approval payday loans company has a barbeque theme, to celebrate the last weeks of summer, with plenty of prizes available to win on a daily basis.

Created by Operations Manager Sarah Carroll and the departments’ team leaders, the barbeque incentive involves giving away items such as drinks, snacks, picnic blankets, cooking accessories and even actual barbeques to top-performing agents within each team.

Sarah Carroll said: “The prizes have been displayed around the office in recent weeks, giving it a fun and summery vibe and encouraging staff to work hard towards earning them.

“It’s important to keep staff enthusiastic at work. We like to think of different incentives to introduce a bit of excitement and competition into their day, which increases job satisfaction and ultimately productivity, keeping staff, managers and customers happy.”

Collections Agent Steve Marshall agrees: “These incentives are great, as they boost staff morale. They also create healthy competition and a positive atmosphere and working environment – and add a little excitement and variety to the working day.”

Previous schemes at the payday advance loans company have drawn inspiration from popular events such as the Grand National and television shows like Family Fortunes; and also included fun activities such as Easter egg hunts.

One of the most successful incentives was held during last year’s football World Cup, when high-performing staff members were offered the opportunity to challenge managers to a dance or sporting competition on a Wii games console – with the eventual aim of winning one of their own.

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Remains Strict on Fraud

The Fraud Liaison Team at short-term loans provider Payday Express has spoken out to warn potential fraudsters that just because customers can expect a quick service online, it does not mean that security will be compromised – and offenders will be prosecuted wherever possible.

Much of the payday loan industry has risen to meet customer demand for speedy digital services, which do not require paper-based applications, meaning that funds for loans till payday can be received quickly – often within as little as an hour.

Such practices can attract the attention of online fraudsters, who are keen to grab credit online wherever possible without the need to forge documents. However, forward-thinking fast payday loans company Payday Express has tackled this risk head-on by implementing a variety of identity verification checks and other measures designed to prevent fraud via its online application system. This means that the vast majority of fraudulent applications are declined at the outset.

Payday Express Operations Manager Sarah Carroll said: “It is impossible to stop all fraudulent applications, but our dedicated Fraud Liaison Team is able to make life a great deal easier for anyone who has been a victim of identity theft in connection with one of applications – and a great deal harder for any criminals attempting to exploit the quick and easy online service we offer our customers.”

The Fraud Liaison team assists fraud victims, investigates suspicious circumstances, and liaises with the police and the Serious Organised Crime Agency (SOCA) to report fraudulent activity. Reporting instances of fraud and attempted fraud helps to ensure that fraudsters are prosecuted wherever possible.

Employee Militza Smith has played an important role in the team, including assisting in breaking a fraud ring earlier this year through working with the police.

Militza said: “Seeing a fraud ring uncovered shows the value in victims of identity theft reporting the matter to the police.

“At Payday Express we work very hard to uncover any trends and links to other applications and accounts, to be able to provide as much information as possible to help the police to investigate identity theft and bring the perpetrators to justice.”

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Defies Jobs Gloom with Recruitment Drive

Recruitment of key staff members is a strategic focus of short-term loan provider Payday Express at the start of its new financial year.

A number of core positions have been filled in recent months and recruitment is underway for several more vital posts, as the instant approval payday loans company aims to broaden the range of talent and experience within its staff base.

Recent appointments include Carl Mountain, who began his role as Contact Centre Manager in July. He said: “I am really enjoying the new challenge. Customer service and satisfaction is very important to Payday Express and I am pleased to have a pivotal role to play in managing this focus.”

The previous occupant of the post, Chris Gillard, has moved into a Sales Manager role, reporting into Senior Marketing Manager Ashleigh Slade, and is to oversee the creation of a new Account Management team.

Nushin Nahidpour has also recently joined the company as a Digital Marketing Project Manager and will manage various IT projects aimed at improving the company’s digital marketing operations. The first projects she is working on include implementing a blog and an automated news feed on the company website, along with installing new web analytics software.

Recruitment is also in progress for the posts of Marketing Manager, Senior Risk Analyst, Marketing Analyst, and Senior Administrator. A number of Account Managers and Collections Agents will also be required.

Sarah Carroll, Operations Manager at the payday advance loans company, said: “Payday Express recognises how important people are to its success and we are looking forward to growing the team with staff that share our drive and vision, and bring new ideas and experience into the business.”

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

New System Means Faster Loans For Payday Express Customers

Innovative short-term credit service Payday Express has improved its operations with the implementation of a new automated Loan Management System for managing loans.

The design of the new system, named Nexus, means that customers will receive a much more efficient service when they need loans till payday.

The new system has been fully integrated with the company’s website, and its automated payment service will enable many customers who apply for fast payday loans online to receive their funds within an hour of applying.

It is also great news for Payday Express staff, who will have fewer manual functions to perform and more time to focus on other areas of the company’s operations to improve efficiencies and ultimately customer service.

The new process is the result of two years’ dedicated, complex work by a development team made up of in-house staff and staff from the company’s head office, who are delighted with its successful launch and will continue to seek ways to improve it.

Such was the level of determination to succeed that some team members worked happily until 2:30am on Sunday 10th July to ensure a successful migration from the previous system and successful deployment of the new system.

Junior Business Analyst Jamie Clifton, who worked on the project for its duration, said: “We probably all put on half a stone over the weekend, due to the amount of food we consumed to keep us active!”

“It’s very satisfying to see something you designed with pen and paper transform into a visual prototype on screen, then continue its development lifecycle to become a working, fit-for-purpose system. The version of Nexus released to business users is a ‘light’ version of what is in the pipeline and a number of additional hugely beneficial features will be available in the near future.”

Operations Manager Sarah Carroll added: “The successful launch of our new loan management system has been the result of a commendable effort from the project team. It will give us a strong platform to be able to grow the business and meet our customers’ needs more efficiently.”

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Encourages Healthy Competition Among Staff

Employees at short-term loan specialist Payday Express are planning to make interdepartmental sporting events a regular feature, following the success of a football match earlier this month.

Staff from the instant approval payday loans company’s Contact Centre were pitted against members of its Collections team in the friendly clash, which was held at the ground of a local semi-professional squad, Bromley FC, in Kent.

The final score was a 12-7 victory for Contact Centre, with team stars Jamie Clifton and David Herron being named men of the match.

HR Advisor Richard Turner said: “It’s great to see that all who took part can take the competitive edge outside work, but still enjoy it as a great team building exercise. It’s events like this which add to the great working environment at Payday Express.”

Operations Manager Sarah Carroll confirmed: “The company encourages friendly competition among staff members, and for staff to socialise outside of office hours in order to develop a sense of unity and comradeship. This in turn aids teamwork in the office, helping us to effectively provide payday advance loans to our customers with great customer service.”

Richard also noted that the enthusiastic support of staff spectators appeared to be a factor in Contact Centre’s triumph. The losing team, however, is determined to have its day at a rematch this week – and is hoping to attract a loyal crowd of supporters to rally that of their rivals.

Payday Express is committed to continually boosting the morale of its staff and actively encourages both players and spectators to attend staff games.

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express helps pave staff career paths

Employee development is at the top of the agenda for short term loan provider Payday Express, which has recently created a new Group Trainer role for one of its rising stars.

Emma Furlong began work at Payday Express in September 2008 and progressed quickly from the role of Customer Support Agent to Senior Customer Support Agent, and then Customer Support Team Leader.

After recognising her passion and aptitude for training and mentoring staff, the payday advance loans company helped Emma to develop her new role and formally launch it in February this year.

Since then Payday Express has also been funding Emma’s place on a training course, with the aim of her attaining a CIPD certificate in Learning and Development Practice. She has so far passed all modules – the only person in her class to have done so – and hopes to become an associate member of the CIPD.

Emma’s journey has been similar to the advancement of many other staff members at Payday Express. Jamie Clifton, who began as an Administrator, is now a Junior Business Analyst; and Charlotte Morris and Ann Shepperley, who started as Customer Support Agents, have now embarked on careers as UAT Testers, where they are helping to test new systems and improvements to their instant approval payday loans website.

Other recent promotions include that of Lara Toomey, who has risen from Debt Administrator to Senior Debt Administrator; and Therese Rydberg, who has progressed from Marketing Administrator to Marketing Executive.

Richard Turner, HR Advisor at Payday Express, commented: “We are always looking for people who wish to develop their careers and will always invest time and money in someone who shows drive and passion to succeed.

“Emma is an excellent example of this. There is nothing better than seeing someone progress and it shows all employees that the opportunity is there to go down any route they wish to.”

With this focus on career development, Emma and Operations Manager Sarah Carroll have worked together to develop an intensive internal Trainee Team Leader (TTL) programme, which has been undertaken by Collections Agent Paul St Ledger and Customer Support Agent Marcus Tibbals, with a view to becoming department Team Leaders at the end of this month.

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Scores with Staff Sports Sponsorship

Short-term loan provider Payday Express continues to focus on investing in staff wellbeing by sponsoring an employee’s cricket team as it strives for victory in its second season.

After sponsoring a staff five-a-side football team during the winter months and seeing it grow quickly into a seven man outfit, instant cash loans provider Payday Express is now sponsoring Kent Ramblas for the cricket season.

Kent Ramblas was founded by Payday Express data co-ordinator Michael Cooper with a group of friends in 2009, as a way to play regular sport together. This community spirit is supported and encouraged by Payday Express, which is committed to its staff both at work and in their external pursuits.

Michael said: “Before the start of our second season we sorted out a new home ground and a larger fixture calendar of 16 games – as well as a new kit, thanks to Payday Express.”

The team is now midway through its second season and is working hard towards its first win, after seven losses so far in 2011. Despite the scorecard, the team remains undeterred and is focused on continued improvement. With having achieved a draw in its latest game, hopes are high for the nine games left to play this season.

Michael is also looking forward to the honour of being captain at Kent Ramblas’s first ever 20/20 match on 22 June.

Payday Express Operations Manager Sarah Carroll said: “Our aim is to give something back to our staff members and invest in them as people, not just employees.

“Pursuits such as this outside of work are good for a person’s continuing development, encouraging teamwork and healthy competition, which are also essential business traits. We are always looking for opportunities to support and motivate our staff.”

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Office Move Takes the Company to a Different Level

One of the leading payday loan lenders in the UK, Payday Express has just completed a beneficial office move that has given the company more space to enable expansion.

Up until recently, instant payday loans provider, Payday Express, was based in offices which due to the company’s rapid growth had become too small. This meant that the company was unable to make necessary expansions for certain departments in order to keep up with the increasing level of business.

Payday Express has now moved in to their new office, which is based in Bromley, Kent and located around the corner from its old office. The more spacious office has not only provided an improved working environment for the employees, but has opened up new opportunities for the company which will enable the business to be taken to a different level.

The project, successfully managed by Payday Express’ Operations Manager, Sarah Carroll, was made even more impressive by the speed with which the move happened.

Agents were able to work normal hours on the Saturday and come into work the following Monday and pick up where they left off with no disruptions.

Speaking about the move, Sarah said: “The new offices and the extra space have made such a difference to the employees. Aside from the obvious benefit of being able hire additional members of staff, it has also helped boost the team spirit and the feeling of togetherness in the company.

“It is interesting to be a part of a company that is constantly growing and offering new opportunities, and the office move has opened up more possibilities. We may only have moved around the corner from our old offices, but it has made a world of difference.”

The office move is the latest development that the quick payday loans company has put into action to boost customer service. Recent projects have included improving the company’s fraud prevention measures and increasing opening hours during the week and on Saturdays too.

Via EPR Network
More Financial press releases

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Loans Specialist Signs Up With Lakestar Media

Leading UK payday loans company Payday Express has chosen to join forces with digital marketing agency Lakestar Media in order to build its online profile.

Established in 1999, Kent-based Payday Express provides a critical service to thousands of people across the UK every month. The firm offers fast access to cash loans, allowing individuals in full-time employment to cover all kinds of expenses from emergency household repairs to unforeseen travel expenses.

Lakestar Media has been brought in to implement an SEO strategy designed to maximise the amount of targeted traffic visiting the company’s website.

Garret Cunningham, director of operations at Lakestar Media, said: “We’re delighted to be working with Payday Express. It is a leading player in a very competitive industry and the whole team at Lakestar Media is looking forward to the challenge of helping the firm grow its online business.”

Ashleigh Preston, senior marketing manager at Payday Express, said: “We’re very pleased with the way the campaign has started. We have already noticed a marked difference in our rankings and the strategy seems to be working really well.”

Via EPR Network
More Financial press releases