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M&S Insurance Scoops Industry Awards

M&S Money has been named ‘most trusted motor insurance provider’ and ‘best travel insurance provider for service’ at the 2010 Moneywise Customer Service Awards.

M&S Insurance Scoops Industry Awards

The award winners results follow the largest dedicated customer service survey held in the UK and were presented in front of 270 guests and industry leaders at a black-tie gala in the City of London. From January to March 2010 more than 10,000 responses were received via Moneywise magazine and Moneywise.co.uk which were then carefully analysed by CoreData Research. This information was used to identify those companies, which offer the best service and those, which are most trusted to provide these services, according to the British public.

M&S Money was also highly commended in the ‘most trusted travel insurance provider’ and ‘best motor insurance provider for service’ categories.

Colin Kersley, M&S Money Chief Executive, said: “All our insurance policies are designed with the M&S customer in mind, and we are delighted that M&S Car and Travel Insurance have been recognised at the Moneywise awards.”

M&S Premier Car Insurance protects the policy holder, not just their car, and includes RAC breakdown cover, motor legal protection and a hire car for up to 14 days (breakdown cover provided by RAC for M&S customers and is not available directly from RAC.co.uk).

M&S Money travel insurance offers single trip or annual multi-trip cover. The independent traveller section of the policy* helps customers who choose to travel independently and may not benefit from the protection provided via a package tour. This year M&S Money helped travel insurance customers who were affected by the volcanic ash which grounded flights.

Via EPR Network
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M&S Home Insurance Urges Romantics Check Rings Are Insured Before Proposing This Valentine’s

M&S Home Insurance is advising anyone purchasing a ring before popping the question this Valentine’s Day to check it is covered by their existing home contents insurance.

Brits spend an average of £1,800 (source: confetti.co.uk quoted on thisismoney.co.uk) on an engagement ring. While many people may be tempted to take out specialist insurance offered at the time of purchase, they may not realise the ring may already be covered by their home insurance policy.

M&S Home Insurance offers unlimited cover for possessions in the home* – so policy holders can be confident that their valuable items have adequate cover. This can be extended to cover items outside of the home.

Insurance for valuables is particularly important at this time of the year – February is one of the worst months for burglaries** as it is dark early in the evening, and many homes are empty, with people still at work, or parents out on the school run.

As the price of gold has risen by 25% compared to this time last year (Source: goldprice.org), demand for gold jewellery is high, making heirlooms that have been passed down the generations, and other older items of gold a valuable commodity for burglars, as they can be sold on quickly and easily.

David Wells, M&S Head of Insurance, said: “Many contents insurance policies have specific limits on single items, so if you think an item of jewellery may be worth more now than when it was bought, it would be worth having it revalued to ensure it is going to be covered by your existing policy.

“While many items are irreplaceable because of the memories or a person or an event that are attached to them, it’s a comfort to think you can at least afford to have the item replaced with something of similar value if the worst happens.”

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Put Home Insurance Top Of The Christmas Wish List

As a survey reveals that a third of households leave gifts under the Christmas tree well before the big day, home insurance provider M&S Money is advising householders to make sure security remains a priority this festive period.

Crime statistics reveal that domestic burglaries increase during the coldest and darkest months of the year – November, December and January (Home Office Report ‘Seasonality in recorded crime’).

The increased value of property stored in homes in the weeks before Christmas means that householders should be particularly vigilant to the threat of a break-in.

A survey by home insurance provider M&S Money has revealed that security is the last thing on the minds of 39% of householders who say they leave presents under the Christmas tree well before December 25th. Only 7% of householders are security-minded and wait until Christmas morning to put presents under the tree.

Furthermore, only 20% of people say they are ‘very confident’ about what is covered by their home contents insurance, meaning many people may be unaware they are exceeding the limits of their normal home contents insurance cover.

While 75% of UK households have home contents insurance, only 7.53% of policies across the market offer unlimited sum cover for the contents of homes. M&S Home Insurance gives unlimited cover so policyholders can relax knowing that they will never be underinsured, no matter what the value of the presents stored at home.

David Wells, M&S Head of Insurance, said: “At Christmas it’s easy to get caught up in the excitement of the season and forget about home security. However, we all know there are criminals who see this time of the year as providing them with rich pickings.

“Householders can take practical measures to deter burglars and protect their homes by keeping expensive Christmas presents out of view, closing curtains during the long dark December evenings and fitting timers to lights and radios which will create doubt in the burglar’s mind.”

David added: “Christmas should be a fun time of the year. By making sure you have adequate home insurance you can enjoy festivities in the knowledge that the contents of your home are protected should the worst happen.”

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M&S Money Survey Finds Two-Thirds Of Householders Have Failed To Check If Their Plants, Bushes, Trees And Shrubs Are Covered By Insurance, Despite The Fact That The Average Garden Contains £721 Worth Of Greenery

As householders head into the garden this spring, the survey from home insurance provider M&S Money reveals that many people have been targeted by green-fingered criminals.

The M&S Home Insurance survey found that 17% of people with a garden know someone who has had plants, bushes, trees or shrubs stolen from their garden. The problem is particularly serious in northern England, where almost a quarter (24%) of adults with a garden knows someone who has had greenery stolen.

Plants are also a favourite target of vandals – 10% of people have had plants, bushes, trees or shrubs in their garden maliciously damaged. Gardens in Wales are most likely to be targeted by vandals, with 17% of Welsh respondents reporting they have had plants damaged.

Despite the apparent extent of the problem, 67% of people have not checked whether their plants are covered by home insurance.

Judith Roberts, M&S Insurance Manager, said: “Householders often spend thousands of pounds securing their home to protect their family and property. However, despite the huge amount of time and money invested in many gardens, security levels are often very poor, making them an attractive target for thieves and vandals.

“Householders can take simple steps to reduce the risk of becoming a garden crime victim. It is also wise to check whether your home insurance policy provides cover for property in the garden.”

The M&S home insurance policy covers for loss or damage to plants, bushes, shrubs and trees in the garden.

All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 1971 adults. Fieldwork was undertaken between 18th – 20th March 2009. The survey was carried out online. The figures have been weighted and are representative of all GB adults (aged 18+).

About M&S Money
M&S Money (the trading name of Marks & Spencer Financial Services) was founded in 1985 as the financial services division of Marks and Spencer Group plc. The company is now a top ten credit card provider and the second largest travel money retailer in the UK. M&S Money also offers a range of insurance cover, including wedding insurance, home insurance, pet insurance and car insurance, as well as loans, savings and investment products.

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