Tag Archives: Loans till payday

Debts, Financial, Financial Services, Loans, Money, Personal Finance

Payday Express Customers To Benefit From Faster Payments

Short term loan specialist Payday Express now has the ability to fund loans within 45 minutes of application, thanks to a new loan management system and faster payment procedures offered by banks.

The company has offered same-day loans for some time, with the use of a straightforward online application form, and cash transfers occurring three times each day. Now, however, following deployment of a new loan management system, loans can be distributed every 45 minutes.

This speedy service is complemented by the faster payments facility operated by many banks, meaning that transferred funds clear immediately. Money can therefore be received by many Payday Express customers within one hour of application.

Loans till payday, which have grown in popularity in recent years, give borrowers access to small amounts of money for short periods to smooth out the peaks and troughs they may experience with their income, without them having to build up long-term, high-level debt. They are ideal for those who don’t wish to use ongoing credit resources such as credit cards, bank overdrafts and long-term bank loans, offering an alternative credit solution to temporary cash flow issues.

Payday Express offers fast payday loans valued between £80 and £800, which customers re-pay on their payday, once cash flow is no longer an issue.

Payday Express operations manager Sarah Carroll said: “If customers simply want to borrow a small amount of cash for a short period to cover unanticipated expenses, or to use as a stop gap between salary payments, they want to be able to apply for the money simply and discreetly – and to receive it quickly.

“At Payday Express, we have worked hard to develop our systems and our website to meet these expectations. Since launching our online application service in 2008 we have enabled customers to discreetly apply for a loan and receive an approval decision within a matter of minutes and then, if approved, to get their money the same day.

“However, we’ve now improved our offering further, with the introduction of a system that transfers money every 45 minutes. Our customers can therefore receive their money within less than an hour of applying, subject to status.”

It is important to note that, although most customers can receive their funds within less than an hour of application, this is subject to status and whether additional verification is required, as well as being dependent on their bank’s facilities.

Via EPR Network
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Payday Express Uses ‘Stars’ Scheme Alongside Charity Contributions

Short term loans provider Payday Express has explained how it combines a peer recognition program with a charity scheme to maintain staff morale and encourage social responsibility.

Operations manager Sarah Carroll, who began working at the instant approval payday loans company two years ago, introduced a ‘Dress Down Friday’ imitative which allows staff to dress casually on the last day of the working week if they contribute £1 towards a charity fund.

At the end of each month, a donation is made to a charity chosen by a group of employees who have been named ‘Payday Stars’ for that month. Another scheme introduced by Carroll, ‘Payday Stars’ is a peer recognition programme which encourages staff to nominate any of their colleagues whom they feel are deserving of special attention that month, as a result of performing exceptionally well or going beyond the call of duty to fulfil their responsibilities.

The entire company is informed of the nominations and a winner selected from each department. Each of them is then awarded £20 in shopping vouchers, and the winners collectively decide which charity should benefit from the month’s ‘Dress Down Friday’ funds.

Charities to have previously received donations from payday advance loans company Payday Express include NSPCC, the Alzheimer’s Society, the Teenage Cancer Trust, World Horse Welfare and Stepping Stones Nigeria, among many others.

Payday Express Contact Centre Team Leader Alison Eller said: “We’re very proud of our ‘Payday Stars’ program, which enables staff to receive recognition from peer nominations, and to be rewarded for exceptional work.

“An added bonus is allowing the winning staff members to select a charity that is close to their hearts to be the recipient of our combined donations for the month, giving them the chance to make a difference and give to those less fortunate.”

Collections Agent Steven Marshall added: “It’s great seeing the letters of thanks from the monthly charity we’ve donated to and knowing we’re doing our little bit each week to help different causes.

“I really like the fact that Payday Express has a ‘give back’ focus and that they also encourage staff initiatives to support causes such as Red Nose Day and Movember – often with hilarious results!”

Via EPR Network
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Payday Express Improves Card Fraud Protection

Short term loan specialist Payday Express has advanced its fraud protection by implementing an improved cardholder verification process, to help combat debit card crime.

Like many companies in the financial services industry, along with many other business sectors, instant approval payday loans provider Payday Express is particularly keen to tackle card not present (CNP) fraud.

CNP fraud can occur when exchanging funds using the internet, telephone or post, when the holder of a credit or debit card does not physically produce the card at the point of making a payment.

Payday Express has previously developed a number of checks to prevent and tackle CNP fraud and has strengthened these with the addition of a more stringent cardholder verification process, for cases where customers call in to pay with a different card to the one originally registered on their account.

The aim is to ensure that the company’s exposure to CNP fraud is limited, which decreases the number of payments charged back to the business; and also to ensure that there is better protection for those who have been victims of card theft.

Details of any suspicious transactions are always investigated thoroughly by Payday Express and are also reported to relevant organisations, including the police and the Serious Organised Crime Agency (SOCA).

Payday Express Online Fraud Manager Daniel Ibrahim said: “The recent development of our processes is testament to the importance that Payday Express places on combating fraud.

“We at Payday Express are committed to protecting vulnerable victims of fraud, while ensuring that genuine customers receive a quick and easy fast payday loans service.”

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Payday Express Highlights The Benefits Of Payday Loans

Following a rise in the number of people using short-term loans to advance their income at the end of financially difficult months, provider Payday Express has offered an insight into the benefits of this straightforward credit resource.

Payday loans meet the needs of customers who are looking to borrow a relatively small amount of money to be repaid over a short period – often to ease personal cash flow in a month with unusual or additional expenses.

These short-term loans, also known as fast payday loans, act like a salary advance, providing a way to bridge the gap when money is tight before the next payday. Funds are generally paid out on the same day upon which they’ve been applied for; and are then paid back once a person has received their next wage payment.

The demand for such loans is on the rise, with financial price comparison website Moneysupermarket.com reporting a 400 per cent increase in the number of searches for the products between January and March this year.

Payday Express Operations Manager Sarah Carroll said: “For customers who have temporary cash flow issues because of larger than anticipated bills and expenses within a month, or who are faced with emergency expenses, payday loans offer customers a choice alongside other credit options.

“This choice is often cheaper than alternatives, such as an unauthorised overdraft – and it is a simple solution to short-term credit needs, where the cost and duration of the loan is known upfront, and which doesn’t involve running up long term debt.”

The company is keen to stress that same day loans are not designed for unemployed people or those on very low incomes or benefits.

Instead, they offer a straightforward choice to employed people who have simply found themselves a bit short between paydays. The loans are simple to apply for online; funds are received quickly, sometimes even within an hour; and the repayment structure is clear.

Customers know from the very beginning exactly what needs to be repaid and when. For example, if a person borrows £80, they will need to pay back £100 once their next wage instalment has been received. This is generally cheaper than incurring unauthorised overdraft fees and can be more appropriate than arranging a longer term bank loan when credit is only required for a short period.

Via EPR Network
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Payday Express Underlines The Importance Of Effective Staff Inductions

With its recruitment at an all-time high, payday loans specialist Payday Express is keen to point out that a proper induction plays a key role in maximising the potential of new staff.

The instant approval payday loans company recently welcomed 12 new faces into its midst – the highest number of new employees it has ever taken on at one time.

To ensure that new starters are able to embark on their development within the company from the outset, Payday Express has devised an induction process in which all new starters take part to introduce them to the company mission, vision, policies and processes; as well as helping them to develop a big-picture view of the business and where they fit into it.

Lasting two days, the process gives new employees an introduction to how each department operates and how it relates to the rest of the business. The induction also includes training in anti money laundering (AML), data protection, customer service and learning styles, among other subjects.

Following the initial two-day welcome programme, new starters at the fast payday loanscompany then spend two weeks becoming acquainted with the company’s systems and processes and are assigned a ‘buddy’ – an experienced member of staff – to advise them and be on hand to answer any questions they may have.

Payday Express Operations Manager Sarah Carroll said: “We’re very focused on making the effort to recruit the right people for the job and, once we have, to ensure they hit the ground running with training and development.

“This is so that they can play a part in delivering the exemplary service we aim to offer our customers, add value to the organisation, and develop within their careers.

“We are passionate about learning and development and it is important for us to make every effort to afford our staff learning opportunities from the moment they join our company.”

HR Advisor Richard Turner added: “”It’s exciting to see how much the business is growing, with how many new staff we’re hiring. It’s great to see so many new faces this month – and I wish everyone the best of luck in their new roles.”

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Payday Express Remains Strict on Fraud

The Fraud Liaison Team at short-term loans provider Payday Express has spoken out to warn potential fraudsters that just because customers can expect a quick service online, it does not mean that security will be compromised – and offenders will be prosecuted wherever possible.

Much of the payday loan industry has risen to meet customer demand for speedy digital services, which do not require paper-based applications, meaning that funds for loans till payday can be received quickly – often within as little as an hour.

Such practices can attract the attention of online fraudsters, who are keen to grab credit online wherever possible without the need to forge documents. However, forward-thinking fast payday loans company Payday Express has tackled this risk head-on by implementing a variety of identity verification checks and other measures designed to prevent fraud via its online application system. This means that the vast majority of fraudulent applications are declined at the outset.

Payday Express Operations Manager Sarah Carroll said: “It is impossible to stop all fraudulent applications, but our dedicated Fraud Liaison Team is able to make life a great deal easier for anyone who has been a victim of identity theft in connection with one of applications – and a great deal harder for any criminals attempting to exploit the quick and easy online service we offer our customers.”

The Fraud Liaison team assists fraud victims, investigates suspicious circumstances, and liaises with the police and the Serious Organised Crime Agency (SOCA) to report fraudulent activity. Reporting instances of fraud and attempted fraud helps to ensure that fraudsters are prosecuted wherever possible.

Employee Militza Smith has played an important role in the team, including assisting in breaking a fraud ring earlier this year through working with the police.

Militza said: “Seeing a fraud ring uncovered shows the value in victims of identity theft reporting the matter to the police.

“At Payday Express we work very hard to uncover any trends and links to other applications and accounts, to be able to provide as much information as possible to help the police to investigate identity theft and bring the perpetrators to justice.”

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Payday Express Defies Jobs Gloom with Recruitment Drive

Recruitment of key staff members is a strategic focus of short-term loan provider Payday Express at the start of its new financial year.

A number of core positions have been filled in recent months and recruitment is underway for several more vital posts, as the instant approval payday loans company aims to broaden the range of talent and experience within its staff base.

Recent appointments include Carl Mountain, who began his role as Contact Centre Manager in July. He said: “I am really enjoying the new challenge. Customer service and satisfaction is very important to Payday Express and I am pleased to have a pivotal role to play in managing this focus.”

The previous occupant of the post, Chris Gillard, has moved into a Sales Manager role, reporting into Senior Marketing Manager Ashleigh Slade, and is to oversee the creation of a new Account Management team.

Nushin Nahidpour has also recently joined the company as a Digital Marketing Project Manager and will manage various IT projects aimed at improving the company’s digital marketing operations. The first projects she is working on include implementing a blog and an automated news feed on the company website, along with installing new web analytics software.

Recruitment is also in progress for the posts of Marketing Manager, Senior Risk Analyst, Marketing Analyst, and Senior Administrator. A number of Account Managers and Collections Agents will also be required.

Sarah Carroll, Operations Manager at the payday advance loans company, said: “Payday Express recognises how important people are to its success and we are looking forward to growing the team with staff that share our drive and vision, and bring new ideas and experience into the business.”

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New System Means Faster Loans For Payday Express Customers

Innovative short-term credit service Payday Express has improved its operations with the implementation of a new automated Loan Management System for managing loans.

The design of the new system, named Nexus, means that customers will receive a much more efficient service when they need loans till payday.

The new system has been fully integrated with the company’s website, and its automated payment service will enable many customers who apply for fast payday loans online to receive their funds within an hour of applying.

It is also great news for Payday Express staff, who will have fewer manual functions to perform and more time to focus on other areas of the company’s operations to improve efficiencies and ultimately customer service.

The new process is the result of two years’ dedicated, complex work by a development team made up of in-house staff and staff from the company’s head office, who are delighted with its successful launch and will continue to seek ways to improve it.

Such was the level of determination to succeed that some team members worked happily until 2:30am on Sunday 10th July to ensure a successful migration from the previous system and successful deployment of the new system.

Junior Business Analyst Jamie Clifton, who worked on the project for its duration, said: “We probably all put on half a stone over the weekend, due to the amount of food we consumed to keep us active!”

“It’s very satisfying to see something you designed with pen and paper transform into a visual prototype on screen, then continue its development lifecycle to become a working, fit-for-purpose system. The version of Nexus released to business users is a ‘light’ version of what is in the pipeline and a number of additional hugely beneficial features will be available in the near future.”

Operations Manager Sarah Carroll added: “The successful launch of our new loan management system has been the result of a commendable effort from the project team. It will give us a strong platform to be able to grow the business and meet our customers’ needs more efficiently.”

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Payday Express Takes A Leap For Charity Concern

A brave employee of short-term loan service Payday Express is taking the plunge for charity on June 27 by doing a solo skydive in aid of Concern, which supports poverty-stricken communities in third world countries.

Payday Express and its staff are sponsoring contact centre agent Kylie Taylor to undertake her plucky move after a two-day training course. Kylie will jump from the plane alongside her instructor – but without the reassurance of being attached.

Kylie said: “This is my first charity event but I’m hoping it won’t be my last. Next I want to move on to more daring events to raise more and more money.”

Concern was founded in Africa in 1968 and works in both emergency situations and long-term development programmes. On 13 June, the charity organised a meeting in Washington DC with campaign group Bread For The World entitled 1,000 Days To Scale Up Nutrition For Mothers And Children, to pressure G20 leaders to make a financial commitment to improving nutrition in the world’s poorest countries.

Payday Express Operations Manager Sarah Carroll said: “This is such a worthy cause and we’re honoured to be able to help. One of Concern’s main schemes is in Quetta, in Pakistan, where it runs drop-in centres for children who make money for their families by scavenging on rubbish tips and selling their finds.

“Concern offers education, food and healthcare, as well as the chance to play with toys. The charity also supplies protective clothing to protect the children from injury and infection; and training in manual trades to give them a better chance for the future.”

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