Innovative short-term credit service Payday Express has improved its operations with the implementation of a new automated Loan Management System for managing loans.

The design of the new system, named Nexus, means that customers will receive a much more efficient service when they need loans till payday.

The new system has been fully integrated with the company’s website, and its automated payment service will enable many customers who apply for fast payday loans online to receive their funds within an hour of applying.

It is also great news for Payday Express staff, who will have fewer manual functions to perform and more time to focus on other areas of the company’s operations to improve efficiencies and ultimately customer service.

The new process is the result of two years’ dedicated, complex work by a development team made up of in-house staff and staff from the company’s head office, who are delighted with its successful launch and will continue to seek ways to improve it.

Such was the level of determination to succeed that some team members worked happily until 2:30am on Sunday 10th July to ensure a successful migration from the previous system and successful deployment of the new system.

Junior Business Analyst Jamie Clifton, who worked on the project for its duration, said: “We probably all put on half a stone over the weekend, due to the amount of food we consumed to keep us active!”

“It’s very satisfying to see something you designed with pen and paper transform into a visual prototype on screen, then continue its development lifecycle to become a working, fit-for-purpose system. The version of Nexus released to business users is a ‘light’ version of what is in the pipeline and a number of additional hugely beneficial features will be available in the near future.”

Operations Manager Sarah Carroll added: “The successful launch of our new loan management system has been the result of a commendable effort from the project team. It will give us a strong platform to be able to grow the business and meet our customers’ needs more efficiently.”

Via EPR Network
More Financial press releases