Short term payday loan provider Payday Express has enlisted a facilities co-ordinator to support its focus on staff wellbeing.

Kristina Winch, who began with Payday Express as an administrator in September 2009, was appointed last month and has been focusing on making improvements to the staff break-out area. Vending machines providing snacks and hot drinks for staff throughout the day have already been installed.

The online payday loan service provider takes staff wellbeing very seriously, paying close attention to the working environment as well as to training programmes, ongoing job support and career development.

As well as vending machines, sofas have also been installed in the break-out area to give staff somewhere comfy to sit during their breaks. This is in addition to the Wii-Fit, which was introduced as part of the March “Be Fit” campaign.

The company also focuses on job satisfaction, aiming to equip employees with the tools and skills to carry out their jobs successfully and progress within their careers. This starts from an employee’s first day in the company when he or she undergoes a two-day induction course, held by the company’s experienced training staff.

Payday Express is a fast-growing company and in May the company recruited 30 new employees across their account management, contact centre and collections departments. Of the 30, 12 of the new starters were referred by friends who already work at the company, a statistic which is representative of the satisfaction felt by employees.

Richard Turner, human resources advisor at Payday Express, said: “Staff wellbeing is paramount. We aim to deliver this not only by creating a welcoming environment, but also by offering effective training and on-going support, which in turn ensures staff provide consistently high levels of customer service.”

Via EPR Network
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